Petchiraj Piramuthu

AVP Analytics Tavant

Petchiraj Piramuthu is an Associate Vice President of Analytics at Tavant, with an impressive 16-year tenure in the realm of Data & Analytics. Renowned for his specialization in after market service analytics and optimization, Petchiraj, fondly known as Petchi, plays a pivotal role in steering the TMAP, Tavant’s enterprise analytics product) strategy. His expertise extends to orchestrating product features, cultivated through insightful dialogues with a diverse array of stakeholders. Beyond strategy, Petchi excels as a solution architect, where his ingenuity has led to the design and implementation of sophisticated cloud data platforms tailored to meet the specific needs of numerous clients. His visionary approach and leadership in leveraging data analytics have significantly propelled the advancement of Tavant's after-market offerings in the competitive market.

MON, May 6: Deep-Dive Workshop Day

4:50 PM CLOSING PANEL A Global Perspective on Technician Role Change and Expansion: Modernizing and Upskilling to Serve Customers Better and Enhance Loyalty and Longevity

Field service technicians and engineers play a critical role in ensuring customer satisfaction and a smooth customer journey and experience. As technology rapidly evolves, however, more demands are being placed on technician’s shoulders. It is no longer sufficient to be a strong diagnostician and repairer of equipment as the suite of service offerings -- remote and on-site – and the technology applications that support resolution and knowledge capture, are increasingly more complex and sophisticated.

Learn how service organization are:

· Training technician today to ensure their skills remain current and relevant now and in the future

· How they are capturing, managing and transferring knowledge to the next generation service technician/engineer

· Focusing on soft-skills training and digital enablement to ensure technician success in the field

Without question, digitalization is changing the frontline technician and engineer role from what it was just a few years ago. How are these evolving roles changing how service organizations hire, onboard and train technicians? What new skill sets are needed? What former imperative skill sets are not as necessary, and why? How should frontline supervisors adapt their management style to these new realities and changes as their role is changing as well?

Check out the incredible speaker line-up to see who will be joining Petchiraj.

Download The Latest Agenda