Phil Ammon

Director, Global Service Systems & Standards Hach

Phil Ammon is the Director of Global Service Systems & Standards at Hach, bringing more than 30 years of experience leading, Supporting and transforming global service organizations. He specializes in scaling service systems, standardizing processes, and leveraging technology to improve customer outcomes and operational performance worldwide. Phil is passionate about building high‑performing teams, driving measurable service excellence, and sharing practical insights on how service organizations can evolve to support complex instruments, global customers, and data‑driven decision making.

Tuesday, April 7, 2026

1:55 PM Track A: Sponsor Workshop: Inside the AI Playbook of Today’s Top Service Leaders

AI is now a top priority across service organizations, but in 2026, the real challenge is execution. With 98 percent of leaders already exploring AI for field operations, the focus has shifted from pilots and planning to consistent, measurable outcomes.

This hands-on session explores how to turn AI into operational value. Learn how leading teams are identifying the right use cases, building internal trust, and scaling success across their organizations.

What you'll walk away with:

Building the business case for AI, from internal approvals to executive sign-off
Practical tactics for driving adoption and overcoming the desire gap
The KPIs that define early success: case close time, on-time delivery, and reducing repeat visits
Real lessons from an active deployment, not a pilot, not a plan

Check out the incredible speaker line-up to see who will be joining Phil.

Download The Latest Agenda