Richard Ritter III

Redefine the integration of artificial intelligence in service and support using a distinctive Frictionless AI approach. This workshop will detail how we have designed our AI to enhance and dramatically accelerate, not replace, necessary human-to-customer interactions. Harness AI to address specific challenges within service workflows, from pre-call interaction to synchronous experiences through post-call analysis, ensuring a smooth, barrier-free, effortless experience for both service personnel and customers. 

Learn how to set new standards in service excellence by focusing on AI as a means to empower rather than overshadow the human experience.

Prepare for lift-off, Field Service Engineers! We’re about to embark on a thrilling exploration of a real-world case study that demonstrates the transformative power of IoT and Emerson’s state-of-the-art technology.

Picture this: A potential disaster was brewing at an end-user site in the power industry. A failure that could have cost an eye-watering $2 Million was just around the corner. But here’s the twist: It was averted! The heroes of our story? IoT diagnostic data analytics and Emerson’s Valve Condition Monitoring service (one of Emerson’s Valve Reliability Suite solutions). This formidable pair communicated flawlessly, providing vital insights that helped dodge a major outage.

Now, let’s plunge into the core of our workshop - the Valve Reliability Suite solutions. This suite comprises the Valve Condition Monitoring Service, ValveLink software, and the Plantweb Insight™ Valve Health Application. These components synergize to optimize valve performance and reliability.

But hold on, there’s more! We’ll be getting our hands dirty with a hands-on case study. This will offer us an up-close and personal look at how the Valve Reliability Suite solutions can sift through mountains of data with ease, a task that was once a complex and time-consuming process.

Armed with the Valve Reliability Suite solutions, we can swiftly triage and pinpoint the necessary actions in the field. It’s like wielding a superpower that allows us to cut through the noise and zero in on what truly matters!

So, fasten your seatbelts and get ready for a thrilling journey into the future of valve reliability and maintenance. Let’s revolutionize the way we operate in the field!