Rick Shimko

Product Marketing Director, Oracle Service Oracle

Rick Shimko is Product Marketing Director for Oracle Fusion Service and Oracle Field Service. His nearly 15 years in service and field service technology have given him knowledge of and appreciation for the service function and the technology ecosystem that supports it. Rick often speaks at service/field service events and is a frequent contributor to the Oracle Customer Experience blog on service-related topics.

MON, May 6: Deep-Dive Workshop Day

1:50 PM Sponsor Workshop 9 - Accelerate Service Automation and AI Readiness: Building A Strategic Blueprint for Service Leaders

Rapid technological advancement and the relentless march of artificial intelligence is forcing a seismic shift in customer service, and service leaders are confronted with navigating this transformative terrain effectively.

In this workshop we’ll explore the impending disruptions to your workforce, operational frameworks, and technological infrastructure. Through interactive small group discussions and real-time collaboration, we will not only dissect these challenges but also co-create a bespoke strategic blueprint to take back to your team post-conference.

Gain actionable insights and a tangible roadmap to fortify your organization’s readiness for embracing the latest field service capabilities. Join us and learn how to seamlessly integrate automation, streamline service delivery, and elevate both customer experiences and internal team dynamics.

Check out the incredible speaker line-up to see who will be joining Rick.

Download The Latest Agenda