Field Service Palm Springs 2024

May 06 - 08, 2024

JW Marriott Desert Springs, Palm Springs, CA

Ron Salvador

General Manager of Service Lifecycle Management PTC

Ron Salvador is the General Manager of Service Lifecycle Management (SLM) at PTC, responsible for driving PTC’s SLM business across ServiceMax, Servigistics, Arbortext, and Warranty solutions. Under his leadership, PTC’s SLM business continues to enjoy above-market growth rates and a reputation for the highest levels of innovation in support of customer needs.\

Joining PTC in 2012, Ron was the VP of Business Development, responsible for integrating four acquisitions over four years into a consolidated and comprehensive portfolio of service solutions. Ron returned to PTC in 2018 to lead Strategic Alliances. He was then promoted to SVP of Global Alliances in 2020, where he led and grew PTC's Global System Integrator and Management Consulting business and PTC's Microsoft Strategic Alliance. Ron then assumed greater leadership as the SVP & GM of the Focused Solutions Group in 2021.

Before his experience at PTC, Ron had a thirteen-year career in Service spanning GE (General Electric) Transportation, GE Aviation, and GE Water & Process Technologies. He also has six years of executive operations experience across multiple industries in private equity.

Ron received his B.S. in Mechanical Engineering from The United States Military Academy at West Point and is a Veteran of the U.S. Army.

TUE, May 7: Tech and Service Innovation

11:05 AM PARTNER KEYNOTE AI in Service Lifecycle Management: An Incredible Opportunity

The potential for AI in service is incredible and McKinsey research indicates that service processes and functions present a significant opportunity for business and customer value. Parts planning, service scheduling, technician enablement, and knowledge management, are some of the near-term areas where service organizations are focusing their AI-centric investment dollars. 

Join this session to understand: 

  • The value opportunity for AI in service lifecycle management 
  • AI investment and focus areas from service organizations 
  • PTC’s vision and focus on AI for service 

Check out the incredible speaker line-up to see who will be joining Ron.

Download The Latest Agenda