Field Service Palm Springs 2025

April 22 - 24, 2025

JW Marriott Desert Springs, Palm Springs, CA

Ryan Wilson

Vice President of Service DSL LTD.

Ryan Wilson is the Vice President of Service at DSL LTD. With over 100 years of experience DSL is an industry leader that provides innovative foodservice solutions. Representing world-class brand partners Taylor, Henny Penny and Franke Coffee Systems DSL provides equipment solutions, OEM part sales and factory-trained servicing.

With over a decade in the hospitality industry prior to his current role Ryan has experience as a Regional Service Manager, Technician and Account Manager


Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

2:20 PM PANEL: Fire Them Up Fast: Engaging New Hires Within the First Few Months or Risk Losing Them

Today's competitive job market, engaging new hires quickly and effectively is crucial for retention and long-term success. This panel will explore strategies for rapidly integrating and motivating new employees within their critical first few months.

Panelists will address:

  • The importance of the first 90 days in shaping a new hire's perception and long-term commitment
  • Innovative onboarding techniques tailored for field service roles
  • Strategies for creating immediate connections between new hires and their teams, despite geographical dispersion
  • Leveraging technology to streamline and enhance the onboarding process
  • Developing mentorship programs that accelerate integration and skill development
  • Techniques for setting clear expectations and providing early wins for new employees
  • How to identify and address early signs of disengagement or misalignment

Don't miss this opportunity to learn how to turn your onboarding process into a powerful tool for building a strong, committed workforce.

Check out the incredible speaker line-up to see who will be joining Ryan.

Download The Latest Agenda