April 17 - 20, 2018
JW Marriott Palm Desert Resort & Spa, CA
Scott BergChief Executive Officer
ServiceMax from GE Digital
As Chief Executive Officer, Scott is responsible for the total solution for our customers, including Product Management, Engineering, Services, Alliances, and Customer Success. Prior to joining ServiceMax, Scott was a Regional Sales Manager at SuccessFactors. He was an original member of the team that formed SuccessFactors first industry vertical team focused on the healthcare market.
Until recently, fixing and maintaining complex machines was almost purely reactive. A break/ fix model. Field service is undergoing significant change. Today machines are being built with sensors, edge and cloud-based connectivity and operating data that help field service teams stay abreast of changes. Applying the data analytics to a machine and making decisions on when to fix and when to replace helps companies to shift towards a proactive strategy. This session will cover the impact that proactive maintenance is shaping the service industry.