Large-scale digital transformation in field service is often defined by complexity, long timelines, and high risk. This session will dissect how a leading national organization, operating across 14 states with 500+ technicians, successfully overcame an outdated, fragmented tech ecosystem to achieve a $1.5 million ROI. We will explore the crucial steps of the transformation, including value process mapping across multiple state operations and the critical decision-making process involving the board and private equity stakeholders.

Attendees will learn:

• How configuration-based deployment facilitates faster implementation and ROI compared to traditional, custom-coded approaches
• Strategies for unifying disparate branch service operations into a single, efficient platform.
• The impact of digitizing complex safety and compliance processes (e.g., for heavy equipment) on operational risk and first-time fix rates
• Best practices for change management in large organizations to ensure smooth, pushback-free adoption
• Techniques for leveraging asset-level analytics for predictive maintenance and improved asset health visibility