Scott Day

COO Crane 1 Services

Scott Day is the Chief Operating Officer at Crane 1 Services, where he plays a pivotal role in overseeing the company's manufacturing and branch operations. With extensive experience in operational leadership, Scott has a history of driving transformational projects, enhancing business operations, and leading large teams to success. Scott has led large technology investments in Internet of Things (IOT) and development of technician-facing Artificial Intelligence (AI) initiatives. Before joining Crane 1 in January 2024, Scott held senior leadership positions at companies like TK Elevator North America and was previously Chief Operating Officer at Diverzify, where he led significant digital transformations and operational scaling initiatives to drive the company growth.

Scott is particularly passionate about providing housing and has been an active volunteer building homes through Poverty Alleviation as a Board member for Corazon and Habitat for Humanity for over 9 years.

He holds a Bachelor of Science in Business Management (BSBM) from the University of Phoenix, providing him with a strong foundation in strategic business operations and leadership and he believes in continuing education not only for himself but for his team

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

1:20 PM Workshop 1 From Strategy to Success: Implementing AI for Scalable Field Service Transformation

Join this panel session for a deep dive into AI in service, featuring practical lessons and success stories from leaders in some of the world’s most complex service environments.

From vetting and selecting AI solutions to achieving full-scale implementation, the panel will share advice and lessons from successful service transformations with AI.

We’ll discuss:

Selecting AI use cases that deliver the biggest (and quickest) ROI
Tools and best practices for driving user adoption of AI solutions
Building a comprehensive digital transformation road map

2:10 PM Workshop 7 Project Planning for Success: How to Better Manage Your Tech Investments for Better and Faster Results

This session will explore effective strategies for managing tech investments to achieve faster results.

Scott will review tools for understanding the problem you are trying to solve using the simplest of root-cause analysis. In his experience, “leaning the ladder on the right wall” is imperative in minimizing costly change orders and delays in your tech investments.

Scott will also highlight the importance of:

Selecting or hiring the right people for the project with deep domain expertise to ensure you stay on time, on budget and on schedule (OTOBOS).
Focusing on outcome based KPIs to ensure you can track progress throughout development and implementation.
Developing a deep culture of fast learning and adoption using Scuttlebutt.

This session will also touch on learning to use key strategy deployment tools for multi-year investments, which helps put things in the proper order to gain quick wins and higher adoption rates.

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda