Scott Day

COO Crane 1 Services

Scott Day is the Chief Operating Officer at Crane 1 Services, where he plays a pivotal role in overseeing the company's manufacturing and branch operations. With extensive experience in operational leadership, Scott has a history of driving transformational projects, enhancing business operations, and leading large teams to success. Scott has led large technology investments in Internet of Things (IOT) and development of technician-facing Artificial Intelligence (AI) initiatives. Before joining Crane 1 in January 2024, Scott held senior leadership positions at companies like TK Elevator North America and was previously Chief Operating Officer at Diverzify, where he led significant digital transformations and operational scaling initiatives to drive the company growth.

Scott is particularly passionate about providing housing and has been an active volunteer building homes through Poverty Alleviation as a Board member for Corazon and Habitat for Humanity for over 9 years.

He holds a Bachelor of Science in Business Management (BSBM) from the University of Phoenix, providing him with a strong foundation in strategic business operations and leadership and he believes in continuing education not only for himself but for his team

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

1:20 PM Workshop 1 From Strategy to Success: Implementing AI for Scalable Field Service Transformation

Join this panel session for a deep dive into AI in service, featuring practical lessons and success stories from leaders in some of the world’s most complex service environments.

From vetting and selecting AI solutions to achieving full-scale implementation, the panel will share advice and lessons from successful service transformations with AI.

We’ll discuss:

Selecting AI use cases that deliver the biggest (and quickest) ROI
Tools and best practices for driving user adoption of AI solutions
Building a comprehensive digital transformation road map

2:10 PM Workshop 7 Project Planning for Success: How to Better Manage Your Tech Investments for Better and Faster Results

Effective project planning of technology investments is crucial for achieving better and faster results. By implementing strategic approaches and leveraging best practices, service organizations can optimize their tech portfolios and drive successful project outcomes.

Scott will review key strategies for effective project planning, including:

Establishing well-defined project goals
Creating detailed project schedules that outlines tasks, dependencies, and milestones
Proactively identifying and mitigating risks associated with technology investments
Ensuring that your technology investments support your organization's overall business objectives
Utilizing a structured approach to prioritize technology initiatives based on factors such as strategic value, return on investment and risk

Scott will also review how to continuously monitor and evaluate the plan and track performance. This includes being prepared to adjust plans as needed based on changing circumstances or new information, while also fostering stakeholder engagement.

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda