Scott Matthews

COO AmeriServe

Scott Matthews, Chief Operating Officer of AmeriServe, has over fifteen years of experience operating and advising companies in the private equity space. With AmeriServe, Scott leads a team of nearly 300 service technicians who service kitchen and HVAC/R equipment across the Southeast. Prior to AmeriServe, Scott led operations for Hygiena, a global biotech in food safety diagnostics and consulted with Alvarez & Marsal’s Private Equity Group. Scott holds an MBA from UCLA Anderson School of Management and a BA from Davidson College.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

5:00 PM PANEL: How AI Can Help Achieve Key Service Metrics and Expand Your Service Offerings

Artificial Intelligence (AI) is revolutionizing the field service industry by enabling organizations to optimize operations, improve customer experiences, and unlock new revenue streams. We will discuss:

Predictive Maintenance: Using AI to predict equipment failures and schedule preventive maintenance, reducing downtime and improving overall equipment reliability.
Intelligent Routing: Optimizing technician routes and schedules based on real-time factors such as traffic conditions, customer priorities, and technician skills.
Natural Language Processing (NLP): Enhancing customer interactions through AI-powered chatbots and virtual assistants, providing instant support and improving customer satisfaction.
Computer Vision: Utilizing AI to analyze visual data, such as images and videos, for tasks like remote diagnostics, asset inspection, and quality control.

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda