Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

IBM - Technology Support Services Logo

Shannon Beecher


Director - Global Services Supply Chain
IBM - Technology Support Services

Check out the incredible speaker line-up to see who will be joining Shannon.

Download The Latest Agenda

Deep-Dive Workshop Day: Mastering the Art of Field Service

Tuesday, April 21st, 2020


2:30 PM Workshop A4: Driving towards an Intelligent Service Supply Chain: Vision, Challenges and Journey

The approach in planning and managing service parts has not changed much over the last several decades. A paradigm shift needs to occur to modernize service supply chains through the use of intelligent workflows, virtual assistants, machine learning and adaptive controls.

Join us as Shannon Beecher, IBM Director of Global Services Supply Chain and Mark Brenzikofer, Entercoms VP of Program Management discuss their journey to transform a service supply chain.