Sidney Lara

Service Principal Aquant

Sidney Lara serves as the Service Principal at Aquant, specializing in enhancing customer experience through AI software. With a 20-year background in operations and service leadership, he is dedicated to streamlining business processes to maximize customer value. Beginning his career as a field technician, Sidney advanced through technical and leadership positions before serving as Vice President of North America Service at RATIONAL USA. •

MON, May 6: Deep-Dive Workshop Day

11:20 AM Sponsor Workshop 1 How Coca-Cola is Transforming Field Service with Generative AI

In an era of rapidly changing customer expectations, the field service industry is ready for a transformation. Coca-Cola is leading the way with Generative AI.

Discover how Generative AI propels the field service industry from a traditionally reactive stance to a proactive and predictive strategy.
We will tackle head-on the industry's pressing challenges, including aging workforces, skill gaps, and the maintenance of increasingly complex machinery. We'll showcase real-world examples of how AI-driven solutions transform these obstacles into avenues for growth, innovation, and enhanced service delivery.
Dive into the critical role of tribal knowledge in the service sector and how AI magnifies this asset across organizations.

Check out the incredible speaker line-up to see who will be joining Sidney.

Download The Latest Agenda