Stephen Goulbourne

Global Program Director - Global Service Mettler Toledo

Stephen Goulbourne has led an international Service business for more than 15 years, gaining significant experience in both the commercial and operational areas. He is the Global Program Director – Global Service at Mettler-Toledo International, Inc. In the last few years there has been a strong emphasis and focus upon enhancing Field Force Efficiency globally, through the introduction of modern field based support tools such as AR and AI that aim to drive increased efficiencies and improve the overall customer experience.

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

9:05 AM PANEL: Taking AI to the Next Level: Ensuring Accuracy and Speed to Value to Solve Real Service Problems

As Artificial Intelligence (AI) continues to revolutionize the field service industry, organizations are increasingly looking to harness its power to solve complex service challenges. This panel session brings together industry experts and AI pioneers to explore how companies can elevate their AI implementations to deliver tangible results with both accuracy and speed.

Panelists will discuss:

Strategies for identifying high-impact AI use cases that address real service problems
Techniques for ensuring AI accuracy in mission-critical service applications
Methods to accelerate AI deployment and adoption for faster time-to-value
Overcoming common challenges in AI implementation, including data quality and integration issues
Balancing AI automation with human expertise to optimize service outcomes
Ethical considerations and best practices in AI-driven service solutions

This session is designed for field service leaders who are looking to move beyond basic AI implementations and leverage advanced AI capabilities to solve complex service challenges. Whether you're in the early stages of AI adoption or seeking to optimize existing AI systems, this panel will provide valuable insights to help you take your AI initiatives to the next level.

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda