Field service is no longer a support function, it’s a customer experience differentiator. From navigating ongoing macro changes to launching service-focused brands and delivering uptime-focused outcomes, service leaders are tasked with reimagining what it means to deliver customer excellence. Service leaders will discuss how to build a service organization that thrives through uncertainty, keeps the customer at the core, and generates real business value. Find out how to:

• Build a strategic vision for field service that’s flexible to pivot to change
• Evolve the value proposition for field service, including monetizing service avoidance
• Provide differentiation through experience by creating value during every customer interaction
• Create a responsive and agile supply chain with risk mitigation tactics around SLAs
• Measure the impact of service to communicate the ROI story and unlock greater investment