May 06 - 08, 2024
JW Marriott Desert Springs, Palm Springs, CA
Steve Mays is co-owner and General Manager at Reynolds Machinery, a machine tool distributor serving Ohio from their Dayton headquarters. Shortly after graduating from Purdue University, Steve joined his father and brother in the family business in 1990 and later assumed his current role after his father retired in 2002. He is closely involved with the activities of the service and parts department at the company and is instrumental in choosing, defining and improving the systems that steer the field service techs every day.
(Moderated by service leaders; no vendors please. All attendees from service organizations are welcome to participate)
Table #1 – Best Practices for Managing M&As to Rebalance the Service Portfolio and Reduce Technician Turnover – Moderated by Dennis Pappas, former Global Services Director, Advanced Instruments
Table #2 – Continuing the Conversation on Strategic Deployment: Aligning Technical and Functional Roadmaps – Moderated by Scott Day, SVP Service Transformation NA, TK Elevator
Table #3 – Diversity Innovation: Programs That Are Enhancing Service Recruitment, Loyalty & Retention – Moderated by Corrie Prunuske, President, Commercial & Industrial Division, CoolSys; and Roy Dockery, VP Service Operations, Flock Safety
Table #4 – Service Marketing: How to Generate More Service Business Leads to Support Your Growth Ambitions – Moderated by Ken Murdock, Director US Service Operations, ABB
Table #5 – Leadership Fitness – Moderated by Fred Walkover, Executive Leadership & Personal Development Coach, Crescendo Coaching Group
Table #6 – Technician Retention Strategies– Moderated by Steve Mays, VP, General Manager & Partner, Reynolds Machinery
Check out the incredible speaker line-up to see who will be joining Steve.
Download The Latest Agenda