April 26 - 30, 2021
10:30am - 6pm ET
Friday, October 2, 2020: THE EVOLUTION OF CUSTOMERS’ NEEDS IN TIMES OF COVID-19 AND BEYOND
Friday, October 2nd, 2020
2:00 PM Keynote Rising to the Occasion: Driving Radical, Positive Change at a Post-Pandemic Service Organization
Could the COVID-19 pandemic lead to positive change?
The field service industry has witnessed spikes in digital transformation and innovation shortly after the pandemic put the entire world on hold, and technological advances will undoubtedly continue to emerge from the depth of disaster. But what does it all mean for you, your team and organization?
Join Steve Meyers, regional field support manager at IDEXX Laboratories, Inc., a member of the S&P 500® Index and a $2.4B global leader in veterinary diagnostics, veterinary practice software and water microbiology testing, for this virtual MasterMind session that will arm you with knowledge on how to:
- Develop a change management strategy that will always keep your people at the center of your business
- Embrace new ways of working and engaging remote workforce in response to the pandemic
- Align solutions with current service needs, keeping your people and culture in mind
- Advocate for the adoption of digital technology and get a buy-in from your entire team