With the crest of the “silver tsunami” swiftly approaching and a shrinking pool of skilled trade workers entering the market, service organizations must radically reimagine how they attract, engage, and grow new talent. Join this thought-provoking, facilitated discussion to learn how to build a future-ready workforce by embracing modern marketing tactics, strengthening educational partnerships, and creating meaningful talent pipelines that scale.

Room Leader -Andrea Templeton, HR Director, MTS Service

Table 1 Facilitator

Buddy Saucier, VP, HVAC & Controls Service Operations BSNA, Johnson Controls

Table 2 Facilitator 

Steve Gearhart, General Manager, Service, Gosiger 

Talent recruitment is only half the battle, keeping them is just as critical. With high turnover rates, rising burnout, and growing skills gaps, organizations must rethink how they support, develop, and retain their frontline workforce. Join this interactive, facilitated discussion to learn how service leaders can build a culture of retention by addressing the real reasons people leave, and creating pathways for them to stay.

Room Leader - David Bishop, Managing Partner, Twin Bishop Strategies, LLC 

Table 1 Facilitator

Ecudemio Gutierrez, Director, Safety, DC Water

Table 2 Facilitator

Buddy Saucier, VP, HVAC & Controls Service Operations BSNA, Johnson Controls

Table 3 Facilitator

Steve Gearhart, General Manager, Service, Gosiger