(10 min each)

Join this session to learn two tried and tested proof of concepts for AI that service leaders are executing with solution partners. You’ll have an opportunity to select which service leaders and their solutions providers that you would like to meet with for a hands-on one-on-one session to close out your learnings on day 3.

Case Study: Scaling the Field: How CBRE Built a High-Performance Foundation for Global Service Delivery

Tasked with managing over 60 million annual work orders across 90 countries, CBRE moved beyond manual scheduling to implement a sophisticated batch optimization engine. By transitioning from reactive planning to a "macro-planning" model, they increased actual technician "wrench time" from 62% to over 80%. This session explores how CBRE is future-proofing its global operations by creating a scalable, automated framework that balances internal resources with a 40,000-strong vendor network.

Geoffrey De Smet, CTO and Co-Founder, Timefold

Parag Dhameja, Senior Director, Product Management, CBRE

Case Study Presented by Squint.ai

Stuart Wilson, Chief Revenue Officer, Squint.ai