Susie Turk

VP, Solution Engineering Salesforce

Susie is passionate about customer service from self-service, agent assisted service, to field service. She was part of the original launch team for Salesforce Field Service (fka Field Service Lightning) and led the Salesforce Field Service Center of Excellence. She enjoys reading and personal fitness.

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

2:50 PM Workshop 9 Simple Steps to Get Started with Agent-first Field Service

AI agents can be daunting, but they don't have to be. Learn from experts on how to get started with incorporating agents into your field service operations with steps on topics such as:

Identifying the best first use case
Getting the buy-in of leadership and end users
Expanding from assistive to agentic

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

1:20 PM Partner-Led Roundtables

(One 40-minute session)

Table #1 - Prioritizing Agents for Field Service Teams – Moderated by Michael Gonazlez, VP, Product Management, Salesforce; and Susie Turk, VP, Solution Engineering, Salesforce

Table #2 - Future of Field Service – Moderated by Tim McDougal, Excellence Leader, Deloitte Consulting; Eric Kaes, Field Service Leader, Deloitte Consulting

Table #3 - Leveraging Gen AI to Deliver Enhanced Service and Field Service -- Moderated by Bill Donlan, CEO, Astound Digital; and Wes Garlok, Director, Salesforce Technical Architect, Astound Digital

Table #4 - Integrating Service with ERP and Enterprise Systems to Drive Service Excellence – Moderated by Amit Venugopal, Managing Director, VASS US & Canada; and Jayesh Shah, Vice President of IT, Interior Logic Group

Check out the incredible speaker line-up to see who will be joining Susie.

Download The Latest Agenda