Susie Turk

VP, Solution Engineering Salesforce

Susie is passionate about customer service from self-service, agent assisted service, to field service. She was part of the original launch team for Salesforce Field Service (fka Field Service Lightning) and led the Salesforce Field Service Center of Excellence. She enjoys reading and personal fitness.

Day 1 - Deep-Dive Workshop Day -- The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

2:50 PM Workshop 9 Simple Steps to Get Started with Agent-first Field Service

AI agents can be daunting, but they don't have to be. Learn from experts on how to get started with incorporating agents into your field service operations with steps on topics such as:

Identifying the best first use case
Getting the buy-in of leadership and end users
Expanding from assistive to agentic

Check out the incredible speaker line-up to see who will be joining Susie.

Download The Latest Agenda