JLG is on a deliberate path from early AI wins to agentic service, starting with a simple goal: make troubleshooting faster, easier, and more consistent while reducing reliance on the call center. In this keynote, Travis Myers, Director of Customer/Product Support at JLG, shares what it took to move from AI pilot to production—deploying AI agents inside Salesforce that deliver context-aware troubleshooting guidance and dependable auto-documentation, improving data quality at scale and giving the team back significant time every day.