What happens when service isn’t just managed by people, but co-created by AI and engineers working together in real time? As service shifts toward predictive maintenance, AI can run diagnostics, make service decisions and prepare engineers with actionable insights before they ever arrive onsite. Yasir Sheikh, Global Head of Applications and Connected Services for Honeywell will discuss how AI-enabled platforms can schedule, script and execute autonomously, freeing engineers from repetitive tasks and creating new space for human ingenuity, customer engagement, and value-driven problem-solving. Find out how technology and human expertise weave together for a seamless digital experience, including:

• Unlocking efficiency and speed with autonomous systems that reduce manual tasks, and accelerate commissioning and service workflows
• Driving strategic customer value, dedicating more time to advising customers and shaping long-term outcomes with the support of AI
• Enabling predictive maintenance to shift from reactive fixes to proactive, predictive insights, preventing downtime before it happens
• Leveraging AI to refocus on the human element, including enhanced collaboration, decision-making, and customer trust 

Service leaders are up against significant challenges, from leading multi-generational (and non-human) workforces, to needing to drive influence across the organization, telling the data and ROI story of service initiatives in the context of ongoing change. Just how do you lead all of this? How are you prioritizing learning and changing skills on the fly? Join this interactive, facilitated discussion to idea-share with peers on vision, insights and action to lead service as a revenue stream.

Room Leader -

Table 1 Facilitator: Michelle Vaccarello, VP, North America Services, Diebold Nixdorf

Table 2 Facilitator: Yasir Sheikh, Global Head of Applications & Connected Services, Honeywell

Table 3 Facilitator:

Table 4 Facilitator: