We live today in a service-driven economy, where the customer’s post-sales service experience is the key to customer retention and long term customer value. But companies have historically underinvested in service supply chains.

Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology. Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms’ clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.