April 22 - 25, 2014
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Accrete Solutions is a full-service business and technology services firm with a long track record of assisting service organizations across a wide variety of size and industries. We focus on our client’s strategic and tactical initiatives to improve the measurable impact on shareholder value and align investments with corporate objectives. We advise and assist our clients in improving their customer-centric and field service metrics through improved strategies, processes, operations and technologies. Our services are personalized to fit the unique circumstances of our clients, and range from executive level visioning & strategy to service roadmaps, process improvements, organizational change, and the deployment of ERP, CRM and Service Mobility solutions.
Antenna, now part of Pegasystems, is a leading enterprise mobility platform provider that helps global enterprises build and manage mobile apps and content. Antenna's Mobility Platform, AMPchroma, is a cloud-based mobility platform that gives Global 1000 companies the ability to build, integrate, and manage mobile applications for employees and customers. Antenna’s platform powers business critical mobile apps for leading organizations around the world, such as Amtrak, Coca-Cola, Eaton, Heineken, Novo Nordisk, Pitney Bowes, Xerox and Walmart. Antenna was founded in 1998, and is headquartered in Jersey City, N.J., with offices around the world. Visit www.antennasoftware.com or www.pega.com and follow @AntennaSoftware and @pega.
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower your team and provide the agility you need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies achieve new levels of service excellence. To learn more visit: www.astea.com. Service Smart. Enterprise Proven.
Check out the latest news from Astea here: http://bit.ly/Z0YuKT
Advanced Technology Services, IT Services Division is an industry leader in IT managed services. Our proven model of combining industry best practice, refined processes, continuous improvement, and industry leading IT professionals has placed ATS among top tier providers. We are dedicated to customer satisfaction and ensuring business continuity within your IT environment.
ClickExpress is an out of the box, cloud-based solution that gives SMB’s a unique mobility and scheduling solution. It includes all the components needed to manage a productive mobile workforce by covering every aspect of the service chain with one simple and straightforward cloud-based solution. It’s one click away. It’s that simple!
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of field service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of ‘continuous planning and scheduling’ incorporates customer demand forecasting, long and short term capacity planning, shift planning, realtime scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
Clockwork is a global leader of predictive analytics solutions for Enterprise Asset Management (EAM) that improves availability and reduces maintenance and repair parts costs of capital intensive assets. With over 50 customers, the company provides cutting edge solutions that analyze asset data, provide performance visibility to each phase of an asset’s life cycle, resulting in increased availability, improved utilization, and billions worth of cost savings and profitability. For more information visit www.clockwork-solutions.com.
Dell listens to customers and delivers innovative technology and services that give them the power to do more. Forging close partnerships with governments at all levels, Dell helps governments address complicated problems with open, capable and affordable IT solutions. For more information, visit www.dell.com.
Diabsolut is a system integration & consulting partner offering a complete suite of solutions across strategy, operations & technology that support business transformations. Our core technology expertise is in Workforce Management, Client Relationship Management & Enterprise Mobility. Our Management Consultants employ over a century’s worth of industry-specific operational experience; maximizing the potential of system integrations by optimizing people & process performance. Diabsolut’s mission is to enable our clients to achieve consistent & sustainable results that exceed their industry benchmarks, in turn, making every client a reference. Founded in 2003, Diabsolut operates out of Montreal, Toronto, Boston & Regina. For more information, please visit www.diabsolut.com.
People, Parts and Profit is our focus at Epiphany. At Epiphany, we enable Field Service Organizations of all sizes the ability to deliver world class customer experiences. Our agile, 360° cloud-based field service management platform, e-Service, enables you to perfect your field service deployments with full visibility to people, parts and profitability.
• A mobile, real-time field workforce system
• Scheduling, routing and time tracking
• Instant warranty and contract access
• Fast track return and depot repair processes
• Track job revenue, expenses and profitability
• Rental management including costs, inventory and location
Epiphany’s e-Service platform connects businesses across finance, sales, service and fulfillment by leveraging the power of NetSuite, the leading Cloud-Based Business Management platform. For more information visit us at http://www.epiphanyinc.net/company/FieldServiceUSA.
Esri’s geographic information system (GIS) software technology integrates asset, real-time tracking, work order management, and all other types of data, for capturing, managing, analyzing, and visualizing information. The capabilities of Esri software allow organizations to view, understand, question, interpret, and visualize data in ways that reveal relationships, patterns, and trends. Esri helps you answer questions and solve problems by looking at your data in a way that is quickly understood and easily shared. Esri technology can also be integrated into any enterprise information system framework. Esri GIS technology integrates easily with existing dispatch, asset management, work order management, planning, and IT systems at companies and organizations around the world. Everything is tied to a location – Esri technology lets you leverage that location information into something that can improve the way you work and live. For more information, visit us at www.esri.com/logistics
Etherios, a division of Digi International, works with organizations of all sizes to deliver best-in-class services and cloud-based products. Our team of professionals provides operational strategy and technology implementation services across field service management, salesforce.com, wireless design and connected product solutions. Our SaaS based offering encompasses Device Cloud by Etherios and The Social Machine, which enables our team of experts to provide you with a complete, end-to-end offering.
Etherios is proud to be a preferred partner of ServiceMax and salesforce.com Platinum Cloud Alliance Partner. We are passionate about customer success as evidenced by our 9.9/10 customer satisfaction rating. Learn more at www.etherios.com.
As an integrated logistics provider, FedEx SupplyChain executes solutions that leverage the FedEx transportation and information networks in commercial markets around the world. The company provides integrated FedEx services for customers with highvalue products or complex supply chain requirements. FedEx SupplyChain offers specialty logistics services that include critical inventory logistics, transportation management and temperature-controlled transportation through a network of owned and managed resources – all tightly integrated via advanced IT systems. FedEx SupplyChain helps customers turn logistics management into a competitive strategy by enabling them to focus on core competencies, reduce costs and improve customer service.
FieldOne is an innovative, secure and scalable service automation management platform with SaaS, desktop and mobile solutions. FieldOne provides Enterprise Field service businesses with powerful and innovative solutions. From real time technician scheduling, customer and partner portal access and status information to full automation in the field via a mobile device. With customizable dashboards and extensive reporting, management can be in the loop at any level of detail desired. FieldOne deploys fast and with our extensive training and support capabilities, gets users functional in weeks, not months and years. FieldOne Cloud based, SaaS solution is built on the Microsoft Dynamics Platform. Utilizing the Microsoft platform provides a wide range of 3rd party plug and play extensions, as well as scalability and simple integration points. FieldOne has over 2,100 Midsized and Enterprise customers in 36 countries and is headquartered in Mahwah, NJ. The end result? Significant reduction in the cost to deliver world class service, automated documentation of every step in the process and customers who are not just happy, but delighted!
FieldSolutions is a leader in sourcing and management of independent third party field technician resources serving the electronics industry. Our technician sourcing and dispatch services include on-line client self-service, full service field management, and technician long-term leasing. FieldSolutions achieves quality results with flexibility and responsiveness through our automated technician sourcing and work order management tools, our experienced field service project management team, state of the art quality assurance and analytical processes, and a trained and motivated group of over 26,000 independent field technicians. FieldSolutions serves a broad range of technologies, including: PC’s, telephony, internet, cabling, POS, security, and peripheral equipment. FieldSolutions clients are leading electronics manufacturers, resellers and service providers. With a singular focus on field service management our clients trust us for their break/fix and national program requirements. For more information, contact Marty Reader at 952-288-2506 or firstname.lastname@example.org.
Fleetmatics Group PLC is a leading global provider of fleet management solutions for small to enterprise sized businesses and is delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.
Fleetmatics Group's intuitive, cost-effective web-based solutions provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to reduce operating and capital costs, as well as increase revenue.
Fleetmatics serves more than 20,000 customers, with over 417,000 subscribed vehicles worldwide.
IFS is the recognized leader in field service management and asset management software. IFS offers software to manage teams of mobile technicians, including customer relationship management (CRM), mobile service, parts management, contract management, scheduling and maintenance repair and overhaul (MRO). Whether you manage a field service workforce handing high volumes of calls each day or technicians on longstanding and complex repair, refit or overhaul engagements, IFS has software to facilitate your business. IFS supports its more than 2,000 customers and 800,000+ users from offices in more than 50 countries. IFS, a public company (OMX STO: IFS) was founded in 1983.
Intermec, Inc. (NYSE:IN) develops and integrates products, services and technologies that identify, track and manage supply chain assets and information, and is in the business of helping customers achieve the most return from automated information and data capture (AIDC) and mobile computing
systems. Intermec’s core technologies include rugged mobile computing and data collection systems, bar code printers, label media, voice and RFID. With 45 years of technology leadership as its foundation, Intermec’s latest product innovation is the all-new, ultra-rugged 70 Series platform and CS40 Mobile Computer. Launched in January 2011, the 70 Series is comprised of four distinct products sharing a
common platform and capabilities. All in the smallest and lightest form factors in their respective classes, each product is built to help businesses optimize resources to improve operational efficiency, support future growth, and deliver high customer satisfaction.
Jolt Consulting Group
Jolt Consulting Group was formed based on a simple premise; service is the great differentiator. We believe in the fiber of our being that delivering outstanding customer service is a prerequisite for achieving business excellence. The data is overwhelming. Think about a company or product you admire. What is it about that company or product that resonates with you? Chances are it is because of the service you receive. Conversely think about those companies or products that frustrate you. Why are you frustrated? Chances are it is because their services is lacking or flawed.
Our clients partner with us because our unparalleled domain expertise yields savings for our clients, while helping to grow their businesses. We are passionate about improving customers experiences and our passion seeps into all we do and provide.
Kextil is a breakthrough solution that improves the quality of service delivery. Kextil will help your entire field organization perform as well as the top 10%; eliminate 100% of the time required to complete service reports; build knowledge by gathering an exact understanding of the actual work performed on the job; ramp technicians to proficiency is significantly less time. Kextil’s speech recognition based solution makes it the first solution meant to be used while the technician is actually performing service work. Our solution places a virtual administrator and virtual supervisor on the shoulders of every field technician. This makes Kextil uniquely capable of capturing analytic insight that enables you to understand exactly why and how valuable resources are being spent in the field. With Kextil you will be able to drive compliance with best practices, workforce utilization and ultimately customer satisfaction to levels that were previously unimagined.
Motorola Solutions is a leading provider of mission-critical communication solutions and services for enterprise and government customers. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter. There are a multitude of ‘moments that matter’ for companies with employees working in the field to service their customers everyday – from arriving on time, to providing a first-time-fix, to accurate billing for time and materials, and ultimately, seamless payment. Motorola’s broad portfolio of mobile and wireless technologies can help field-based personnel capitalize on these moments that matter, while also decreasing their overall cost-to-serve and accelerating the conversion of service calls into new sales opportunities.
NetMotion Wireless is a software company that enables organizations to maximize the productivity of their mobile workforces. The company’s flagship solution, Mobility XE, allows mobile workers to maintain and optimize mobile data connections as they move in and out of wireless coverage areas and roam between networks. Mobility XE mobile VPN software resolves today’s key mobile deployment challenges including coverage gaps and interruptions; inter-network roaming; performance issues and network security. Over 1,700 organizations worldwide rely on NetMotion every day. NetMotion has been named one of the country’s 50 fastest growing wireless companies and has earned over 25 industry awards for its outstanding technology.
OnProcess Technology provides service supply chain optimization and customer experience management services to some of the world’ s leading technology companies; giving them visibility into, control of, and actionable data-driven in sights from, their service supply chain and customer experience processes. For companies with field service organizations, OnProcess Service Order Management helps manage the entire dispatch process, including full communications, analysis and reporting with vendors, field technician performance, 3PLs and di verse internal departments. Our managed service offering is a unique combination of people, process and technology; providing not only a completely flexible, scalable and stable purpose-built technology platform, but also the deep subject matter expertise, disciplined process-driven approach, and available execution resources to improve your operation through out the value chain, with very little needed in terms of upfront investment or resources. With OnProcess, you’ll meet your SLA performance goals, cut down on errors, manual touches, and eliminate leaking costs throughout the operation.
PTC offers manufacturers, service providers and equipment operators a comprehensive system for Service Lifecycle Management (SLM) that provides a consolidated view into the extended service network and connects the planning, delivery and analysis of service. PTC’s complete system for service gives organizations the unique ability to make full use of service intelligence – which includes the knowledge on how products and service are intended to perform, up-to-date product configurations and service information history – to enable smarter decisions at the point of service and continuous improvement across the product’s entire lifecycle.
PTC’s strong service and product domain expertise and best-in-class SLM technology solutions empowers companies to transform themselves into strategic service organizations that drive growth, profitability and customer value. For more information on PTC solutions for Service Lifecycle Management, please visit www.ptc.com/go/service.
ServiceMax is the only complete suite of cloud-based, social and mobile field service applications. ServiceMax gives companies unprecedented capabilities in field service to increase revenue, perfect field service delivery, and delight customers. Companies use ServiceMax to manage the entire field service process including scheduling, parts and contracts. Customers include large enterprises such as Dupont, Elekta, and Electrolux, and smaller companies such as McKinley Equipment and Kinetico. For more information go to www.servicemax.com.
ServicePower (AIM: SVR), is the only global company that provides a complete mobile field management platform enabling clients to utilize both employed and contracted resources, and control all elements of the job life cycle, from opportunity to execution to analysis.
We offer a range of integrated software products that are used by leading manufacturers, third party administration, insurance, and telecommunications companies, to schedule mixed channel resources, including employees, contractors or open market field resources.
ServiceSource® International, Inc. (NASDAQ: SREV) is the global leader in cloud-based recurring revenue management solutions. The company helps customers drive growth and build long-standing relationships across the customer lifecycle with the industry’s most comprehensive data management, analytics, automation and services capabilities. Through Renew OnDemand™, Scout® and proven services, ServiceSource delivers higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. Headquartered in the Cloud Corridor of San Francisco, ServiceSource® manages over $14.5 billion in recurring revenue for the world’s largest and most respected technology and B2B companies.
Software AG helps organizations achieve their business objectives faster. The company's big data, integration and business process technologies enable customers to drive operational efficiency, modernize their systems and optimize processes for smarter decisions and better service. Building on over 40 years of customer-centric innovation, the company is ranked as a leader in 15 market categories, fueled by core product families Adabas and Natural, ARIS, Terracotta, webMethods and also Alphabet and Apama. Learn more at www.softwareag.com/na
Telogis provides a cloud-based location intelligence software platform that has a transformative effect on the way businesses optimize their mobile assets and critical data. The Telogis platform is about delivering mission-critical, actionable information for companies with mobile workforces and continues to set the standard for global location intelligence. Telogis has a consistent track record of global growth and innovation, and we continue to build a world-class list of enterprise customers by providing exceptional products and service. Telogis is dedicated to enhancing the value of its customers’ businesses through intelligent integration of location technology, information and services.
TOA Technologies is a global provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA’s solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. TOA Technologies is a Leader in the Gartner Magic Quadrant for Field Service Management, and is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
Trimble Field Service Management
Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. WennSoft delivers innovative field service solutions that streamline operations from the sales to the field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably.
WennSoft focuses on what customers care about - proven solutions, lasting relationships, and the choice and flexibility needed to remain in control as business expands and requirements change. We believe this so strongly we provide the last solution guarantee.
Built on Microsoft technologies, WennSoft products have achieved Certified for Microsoft Dynamics (CfMD) status, Microsoft's highest accreditation for partner-developed solutions. WennSoft solutions may be licensed and deployed to fit customers' business models. For more information, see www.wennsoft.com.
Worldwide TechServices is a global leader in delivering managed technology services and solutions to the world’s most recognized and innovative clients. Specializing in global onsite services in over 85 countries, we provide infrastructure support and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. We manage over 12,000 highly qualified technicians, 2 million help desk calls, 3 million service events and handle 7 million parts per year.
Worldwide TechServices provides infrastructure and professional services on a variety of technologies and platforms, including the following: