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Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower your team and provide the agility you need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies achieve new levels of service excellence. To learn more visit: www.astea.com. Service Smart. Enterprise Proven.
Check out the latest news from Astea here: http://bit.ly/Z0YuKT
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of field service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of ‘continuous planning and scheduling’ incorporates customer demand forecasting, long and short term capacity planning, shift planning, realtime scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
ClickExpress is an out of the box, cloud-based solution that gives SMB’s a unique mobility and scheduling solution. It includes all the components needed to manage a productive mobile workforce by covering every aspect of the service chain with one simple and straightforward cloud-based solution. It’s one click away. It’s that simple!
Clockwork is a global leader of predictive analytics solutions for Enterprise Asset Management (EAM) that improves availability and reduces maintenance and repair parts costs of capital intensive assets. With over 50 customers, the company provides cutting edge solutions that analyze asset data, provide performance visibility to each phase of an asset’s life cycle, resulting in increased availability, improved utilization, and billions worth of cost savings and profitability. For more information visit www.clockwork-solutions.com.
Dell listens to customers and delivers innovative technology and services that give them the power to do more. Forging close partnerships with governments at all levels, Dell helps governments address complicated problems with open, capable and affordable IT solutions. For more information, visit www.dell.com.
FieldOne is an innovative, secure and scalable service automation management platform with SaaS, desktop and mobile solutions. FieldOne provides Enterprise Field service businesses with powerful and innovative solutions. From real time technician scheduling, customer and partner portal access and status information to full automation in the field via a mobile device. With customizable dashboards and extensive reporting, management can be in the loop at any level of detail desired. FieldOne deploys fast and with our extensive training and support capabilities, gets users functional in weeks, not months and years. FieldOne Cloud based, SaaS solution is built on the Microsoft Dynamics Platform. Utilizing the Microsoft platform provides a wide range of 3rd party plug and play extensions, as well as scalability and simple integration points. FieldOne has over 2,100 Midsized and Enterprise customers in 36 countries and is headquartered in Mahwah, NJ. The end result? Significant reduction in the cost to deliver world class service, automated documentation of every step in the process and customers who are not just happy, but delighted!
FieldSolutions is a leader in sourcing and management of independent third party field technician resources serving the electronics industry. Our technician sourcing and dispatch services include on-line client self-service, full service field management, and technician long-term leasing. FieldSolutions achieves quality results with flexibility and responsiveness through our automated technician sourcing and work order management tools, our experienced field service project management team, state of the art quality assurance and analytical processes, and a trained and motivated group of over 26,000 independent field technicians. FieldSolutions serves a broad range of technologies, including: PC’s, telephony, internet, cabling, POS, security, and peripheral equipment. FieldSolutions clients are leading electronics manufacturers, resellers and service providers. With a singular focus on field service management our clients trust us for their break/fix and national program requirements. For more information, contact Marty Reader at 952-288-2506 or firstname.lastname@example.org.
IFS is the recognized leader in field service management and asset management software. IFS offers software to manage teams of mobile technicians, including customer relationship management (CRM), mobile service, parts management, contract management, scheduling and maintenance repair and overhaul (MRO). Whether you manage a field service workforce handing high volumes of calls each day or technicians on longstanding and complex repair, refit or overhaul engagements, IFS has software to facilitate your business. IFS supports its more than 2,000 customers and 800,000+ users from offices in more than 50 countries. IFS, a public company (OMX STO: IFS) was founded in 1983.
Jolt Consulting Group
Jolt Consulting Group was formed based on a simple premise; service is the great differentiator. We believe in the fiber of our being that delivering outstanding customer service is a prerequisite for achieving business excellence. The data is overwhelming. Think about a company or product you admire. What is it about that company or product that resonates with you? Chances are it is because of the service you receive. Conversely think about those companies or products that frustrate you. Why are you frustrated? Chances are it is because their services is lacking or flawed.
Our clients partner with us because our unparalleled domain expertise yields savings for our clients, while helping to grow their businesses. We are passionate about improving customers experiences and our passion seeps into all we do and provide.
PTC offers manufacturers, service providers and equipment operators a comprehensive system for Service Lifecycle Management (SLM) that provides a consolidated view into the extended service network and connects the planning, delivery and analysis of service. PTC’s complete system for service gives organizations the unique ability to make full use of service intelligence – which includes the knowledge on how products and service are intended to perform, up-to-date product configurations and service information history – to enable smarter decisions at the point of service and continuous improvement across the product’s entire lifecycle.
PTC’s strong service and product domain expertise and best-in-class SLM technology solutions empowers companies to transform themselves into strategic service organizations that drive growth, profitability and customer value. For more information on PTC solutions for Service Lifecycle Management, please visit www.ptc.com/go/service.
ServiceMax is the only complete suite of cloud-based, social and mobile field service applications. ServiceMax gives companies unprecedented capabilities in field service to increase revenue, perfect field service delivery, and delight customers. Companies use ServiceMax to manage the entire field service process including scheduling, parts and contracts. Customers include large enterprises such as Dupont, Elekta, and Electrolux, and smaller companies such as McKinley Equipment and Kinetico. For more information go to www.servicemax.com.
ServicePower (AIM: SVR), is the only global company that provides a complete mobile field management platform enabling clients to utilize both employed and contracted resources, and control all elements of the job life cycle, from opportunity to execution to analysis.
We offer a range of integrated software products that are used by leading manufacturers, third party administration, insurance, and telecommunications companies, to schedule mixed channel resources, including employees, contractors or open market field resources.
ServiceSource is the global leader in recurring revenue management. Our customers rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.
TOA Technologies is a global provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA’s solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. TOA Technologies is a Leader in the Gartner Magic Quadrant for Field Service Management, and is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
Trimble Field Service Management
Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.
Connections across the organizations are key for those who want to better manage installation, maintenance and repair processes. WennSoft delivers innovative field service solutions that streamline operations from the sales to the field to accounting, arming customers with the insight they need to do their work more proactively, productively and profitably.
WennSoft focuses on what customers care about - proven solutions, lasting relationships, and the choice and flexibility needed to remain in control as business expands and requirements change. We believe this so strongly we provide the last solution guarantee.
Built on Microsoft technologies, WennSoft products have achieved Certified for Microsoft Dynamics (CfMD) status, Microsoft's highest accreditation for partner-developed solutions. WennSoft solutions may be licensed and deployed to fit customers' business models. For more information, see www.wennsoft.com.
Worldwide TechServices is a global leader in delivering managed technology services and solutions to the world’s most recognized and innovative clients. Specializing in global onsite services in over 85 countries, we provide infrastructure support and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. We manage over 12,000 highly qualified technicians, 2 million help desk calls, 3 million service events and handle 7 million parts per year.
Worldwide TechServices provides infrastructure and professional services on a variety of technologies and platforms, including the following:
Field Service USA
Phone: +1 (888) 482.6012
Fax: +1 (646) 200.7535