Field Service Next West 2026 | The Service & Support Conference

The future of service is bigger than the field. Learn what it takes to grow teams that last, adopt tech with less headaches, and turn service into a revenue driver.

Speakers Driving Service Forward

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Have honest conversations with Service Directors and Aftermarket leaders about what’s working, what’s not, and how they course corrected.

Brad Haeberle

EVP, Services
Siemens Smart Infrastructure

Chris Marquez

VP, CSG Support Services
Dell Technologies

Todd Brown

SVP, Global Commercial Operations and Service
Accuray

Stephen Goulbourne

VP, Global Program Director, Global Service
Mettler-Toledo

Sasha Ilyukhin

SVP Global Processing Services and Services Solutions
Tetra Pak

Yasir Sheikh

Global Head of Applications & Connected Services
Honeywell

Michelle Vaccarello

VP, North America Services
Diebold Nixdorf

Brandon Simon

Managing Director, Customer Support
Crown Equipment

Advisory Board

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Our esteemed Advisory Board makes sure you go beyond one way-learning by helping build a program where conversation and peer exchange are at the center.

Jessica Murillo

COO, Technology Lifecycle Services
IBM

Adam Gloss

COO
Impel

Jatin Thakkar

GM, Global Services and Solutions
Carestream Health

Megan Schlam

VP, US Services Execution
Schneider Electric

Go Beyond

Trusted by Thousands
of Companies
For Over 25 Years

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This Year’s Focus

Day 1:
Driving Revenue, From Cost Center to Profit Center

1/3

Day 2:
Embracing Technology Innovations and Accelerating Adoption to Solve Unmet Customer Needs

2/3

Day 3:
Future-proofing Your Service Organization: Workforce and Lifecycle Management Strategies for Success

3/3

Why Field Service Next

PEOPLE

Go Beyond Staffing
Grow a Workforce That Stays

PEOPLE

Go Beyond Staffing
Grow a Workforce That Stays

Technician shortages aren’t going away. Learn from leaders who are recruiting differently, developing career paths, and creating workplaces that keep top talent engaged.

PROCESS

Go Beyond Workflows
Build Systems That Scale

PROCESS

Go Beyond Workflows
Build Systems That Scale

Your processes shouldn’t be getting you stuck. Join real-world case studies where leaders are aligning service, sales, and operations to break silos and provide a consistent customer experience every time.

TECHNOLOGY

Go Beyond Pilots
Make Technology Stick

TECHNOLOGY

Go Beyond Pilots
Make Technology Stick

AR, IoT, and AI mean nothing if they never leave the test environment. See how to move from test to reality in the AI Advisory Lab and exclusive Site Tours that showcase service technology in action.

Field Service Community in Numbers

Seniority Job Function Buying Power

11%

C-Level/President

23%

SVP/VP/Head

35%

Director/Senior Manager

28%

Manager

34%

Service Leadership

24%

Field Service

27%

Operations / Logistics

10%

Customer Care / Success

41%

Over $5B

27%

$1B-$5B

16%

$250m - $1B

16%

$100m - $250m

Testimonials

Unbelievable networking and best practice sharing event I've ever experienced.

Wayne Creech

Director of US Field Operations, Siemens

1/3

Incredible event, met with two vendors that we had no idea they existed and solved the problems we are facing.

Steve Cook

National Service Operations Manager, Hisense

2/3

Excellent conference, relevant session topics, great speakers. Well worth the time investment.

Stuart Davey

Field Engineering Director, Cummins

3/3

Choose Your Experience

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For over 20 years, Field Service has helped companies develop and implement world-class sourcing programs through interactive workshops, innovative keynotes and intimate networking sessions — all designed to take you beyond cost savings.