Field service is no longer a support function, it’s a customer experience differentiator. From navigating ongoing macro changes to launching service-focused brands and delivering uptime-focused outcomes, service leaders are tasked with reimagining what it means to deliver customer excellence. Service leaders will discuss how to build a service organization that thrives through uncertainty, keeps the customer at the core, and generates real business value. Find out how to:

• Build a strategic vision for field service that’s flexible to pivot to change
• Evolve the value proposition for field service, including monetizing service avoidance
• Provide differentiation through experience by creating value during every customer interaction
• Create a responsive and agile supply chain with risk mitigation tactics around SLAs
• Measure the impact of service to communicate the ROI story and unlock greater investment

Service leaders are up against significant challenges, from leading multi-generational (and non-human) workforces, to needing to drive influence across the organization, telling the data and ROI story of service initiatives in the context of ongoing change. Just how do you lead all of this? How are you prioritizing learning and changing skills on the fly? Join this interactive, facilitated discussion to idea-share with peers on vision, insights and action to lead service as a revenue stream.

Room Leader -

Table 1 Facilitator: Anthony Billups, President, Premistar

Table 2 Facilitator: Jacob Kulzer, Vice President, Operations, North America Pest Elimination, Ecolab

Table 3 Facilitator: Michelle Vaccarello, VP, North America Services, Diebold Nixdorf

Table 4 Facilitator