Building a successful, customer-centric service business starts with identifying your service opportunities, understanding where products are, how they are being used, and building tailored service offerings accordingly. Hear lessons learned to help you leverage distributor relationships, map instrument locations, and use service engineers as a critical source of customer intelligence. Find out how to:

• Optimize customer asset visibility to know where your instruments are and what customers have on-site
• Harness technology, including connected devices and IoT to improve targeting, monitoring, and service delivery for increased customer satisfaction and retention
• Leverage FSEs to gather detailed insights about customer environments, connected devices, and IoT opportunities
• Engage customers in co-creating service solutions and emphasize the value and benefits of proactive service
• Develop maintenance schedules and service packages customized to each customer’s unique needs