Jessica Murillo is Vice President and Chief Operating Officer for IBM’s Technology Lifecycle Services, delivering world-class support for IBM and partner servers, storage, and networking solutions. Throughout her career, she has held key executive roles across Infrastructure Services, including leading North America Delivery Practices, IBM Power Remote Technical Support, and Client Experience and Transformation initiatives. Jessica has also driven innovation in Open Systems, Linux, and Cloud development, as well as infrastructure strategy and software product management. A recognized Master Inventor with over 230 patents, Jessica has served on the Linux Foundation Board and currently represents IBM on the Linux Foundation Research Board. She is a passionate advocate for diversity in STEM, serving on IBM’s Executive Women’s Diversity Council, and is a frequent speaker at industry events on technology innovation and transformation.