Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Angela Johanningmeier, Director, Global Proactive Customer Services at John Deere
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Angela Johanningmeier


Director, Global Proactive Customer Services
John Deere

Check out the incredible speaker line-up to see who will be joining Angela.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, April 22nd, 2020


2:00 PM Case Study: Using Data From a Connected Fleet to Make Better Decisions and Support Customers

Over 20 years ago,  Angela Johanningmeier, joined John Deere, an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment, in the capacity of a Global Supply Base Manager, Electronics. Today, she holds the position of the Director, Global Proactive Customer Services and sets the tone and vision for John Deere’s customer experience programs and initiatives.

In this keynote, Angela will discuss the role of data collection and management to ensure customer satisfaction and deliver value to customers. Key takeaways include:

– Start the customer experience in mind 
– Identifying the right data to drive the experience  
– Deliver the experience through a strong channel