Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue
Wednesday, April 22nd, 2020
Over 20 years ago, Angela Johanningmeier, joined John Deere, an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment, in the capacity of a Global Supply Base Manager, Electronics. Today, she holds the position of the Director, Global Proactive Customer Services and sets the tone and vision for John Deere’s customer experience programs and initiatives.
In this keynote, Angela will discuss the role of data collection and management to ensure customer satisfaction and deliver value to customers. Key takeaways include:
– Start the customer experience in mind
– Identifying the right data to drive the experience
– Deliver the experience through a strong channel