September 29 - October 02, 2020
JW Marriott Palm Desert Resort & Spa, CA
Customer Advocacy: Putting Customers at the Heart of Your Business
Thursday, October 1st, 2020
The dilemma of finding the right talent in a highly competitive marketplace has intensified over the last few years in view of consistent shrinkage of FSE talent pool and increasing demand for service and support across multiple market verticals. In order to solve this problem, many service organizations are resorting to high tech in order to automate their service and prevent equipment failures, but at the end of the day your talent is the face of your company and a true representation of your brand.
Is your service strategy directly impacted by the ever-increasing talent shortage? If so, make sure to join Ashley Turner for an overview of:
-Vital factors contributing to the field service technician shortage
-Recommendations on evaluating potential solutions to the shrinking field service workforce pool and developing a future-proof talent management strategy
-Increasing engagement and interest in field service career opportunities at your company
-Complementing your ongoing talent recruitment, engagement and retention programs with innovative technology to deliver improved service levels
Employees of The Future: Overcoming Talent Recruitment, Engagement and Retention Challenges
Friday, October 2nd, 2020
Numerous industry reports indicate that, in order to meet growing demand for service and support, the U.S. will need an additional two million field service workers by 2021. As alarming as this projection sounds, there are feasible solutions to the talent shortage problem.
Hussman Corporation, a Panasonic company, has figured out how to close the skills gap and keep talent engaged. In May‘ 2018, the display equipment and refrigeration systems manufacturer partnered with Lincoln Tech’s Prairie TX campus to develop and launch their inaugural eight-week TechX advanced refrigeration training program. To date, Hussmann recruited 72 and retained 63 TechX graduates on their services team.
Join our expert speakers for an interactive discussion about the importance of creating opportunities for existing and future talent to accelerate their career through hand-on training programs and:
-How BMW’s MINI Automotive Service Technician Education Program (STEP) inspired Hussmann to develop TechX advanced training program
-Why developing an internal, specialized curriculum is the most optimal approach in talent recruitment
-What it takes to develop and implement a training program for your technicians, specifically some of the unforeseen challenges and lessons learned throughout the process