Repetitive administrative tasks like order entry, invoice processing, and follow-ups are slowing down service organizations at a time when leaner teams and faster response are the norm. Learn how one service organization tackled a major transformation of converting their operational data into automation-ready formats to reduce manual work, accelerate back-office processes, and allow teams to focus on high-value activities. Hear lessons learned, including:

• Mapping the manual workload to identify the most repetitive, time-consuming tasks and tracking time consumption
• Making data automation-ready with cleaned and structured operational data to enable automation, including standardized formats for order data, customer identifiers, pricing, and service codes
• Utilizing automation to enable scaled operations without increased headcount, supporting sustainable growth
• Improving accuracy and speed with reduced human error in order processing and invoicing, while increasing the speed of back-office response and cycle times