Carlos Carnelos Junior is a seasoned IT executive with over 21 years of experience at IBM, managing local and global delivery teams. His experience includes servicing clients from strategic locations, ensuring high customer satisfaction, mainframe and distributed systems availability, datacenter to cloud migration and automation projects. Acting as Transformation Executive in IBM Technology Lifecycle Services, Carlos has driven business transformation for 7 years, guiding the Field Service workforce through significant IT and cultural changes. Currently working with strategic projects world wide and driving process standardization alongside with technology innovations. With expertise in planning and execution, Carlos is a respected industry thought leader, having contributed to PMI Risk Management Forums and been interviewed on risk management and automation.