April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
Chuck is an experienced business executive, and dynamic people leader, with a history of excellence in global C-Level operational and business development roles within leading Technology, Business Process Outsourcing and Digital Services firms. Chuck's broad leadership experience includes leading large customer support operations and client facing teams for companies including Hemmersbach, TTEC, Blackberry, Xerox Services, and TELUS Digital.
In addition to Chuck's business career where he devotes time to CSR activities, he also remains active and lends his personal time to non-profits and other organizations. Chuck grew up and was educated in Denver and he spent much of his career near his birthplace. At present Chuck and his wife of more than thirty years, Michele, reside in Houston. Chuck and Michele have two grown children.
In addition to faith, family and career, Chuck has a passion for and competes in endurance events as his time allows. A multiple Ironman triathlon finisher, Chuck believes that health and wellness are foundational for success and longevity in life and business.
Service organizations require new ways to automate their workflows to increase the service quality and meet customer expectations regarding information and self control. Zero-Touch scheduling is transforming field service management and eliminates manual processes and streamlines operations. In this session, Fieldcode and its customer, Hemmersbach, a global IT service powerhouse, will demonstrate how service organizations can achieve a fully automated scheduling process that requires no human interaction outside the actual onsite intervention.
Learn how Hemmersbach coordinates 4,000 employees and subcontractors in the field using Fieldcode’s cutting-edge FSM software, revolutionizing their service delivery, boosting productivity and efficiency through Zero-Touch automation.
Key Takeaways:
Check out the incredible speaker line-up to see who will be joining Charles "Chuck".
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