Charles "Chuck" Koskovich

CEO Hemmersbach

Chuck is an experienced business executive, and dynamic people leader, with a history of excellence in global C-Level operational and business development roles within leading Technology, Business Process Outsourcing and Digital Services firms. Chuck's broad leadership experience includes leading large customer support operations and client facing teams for companies including Hemmersbach, TTEC, Blackberry, Xerox Services, and TELUS Digital.

In addition to Chuck's business career where he devotes time to CSR activities, he also remains active and lends his personal time to non-profits and other organizations. Chuck grew up and was educated in Denver and he spent much of his career near his birthplace. At present Chuck and his wife of more than thirty years, Michele, reside in Houston. Chuck and Michele have two grown children.

In addition to faith, family and career, Chuck has a passion for and competes in endurance events as his time allows. A multiple Ironman triathlon finisher, Chuck believes that health and wellness are foundational for success and longevity in life and business.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

3:00 PM PARTNER PRESENTATION: End-to-End Zero-Touch Scheduling for Service Organizations

Service organizations require new ways to automate their workflows to increase the service quality and meet customer expectations regarding information and self control. Zero-Touch scheduling is transforming field service management and eliminates manual processes and streamlines operations. In this session, Fieldcode and its customer, Hemmersbach, a global IT service powerhouse, will demonstrate how service organizations can achieve a fully automated scheduling process that requires no human interaction outside the actual onsite intervention.

Learn how Hemmersbach coordinates 4,000 employees and subcontractors in the field using Fieldcode’s cutting-edge FSM software, revolutionizing their service delivery, boosting productivity and efficiency through Zero-Touch automation.

Key Takeaways:

Effortless automation: See how Zero-Touch FSM automates every aspect of the field service workflow—from ticket creation to dispatch—allowing teams to focus on what matters most: delivering exceptional service.
Proven productivity gains: Discover how Hemmersbach increased productivity and reduced administrative burdens by utilizing Zero-Touch automation, significantly reducing the need for dispatchers and manual scheduling.
Enhanced customer engagement: Learn how freeing up time from administrative tasks enables service teams to focus more on customer interactions, resulting in measurable improvements in service quality and customer satisfaction.

Check out the incredible speaker line-up to see who will be joining Charles "Chuck".

Download The Latest Agenda