Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Charles Hughes, Chief Operating Officer at High Wire Networks
High Wire Networks Logo

Charles Hughes


Chief Operating Officer
High Wire Networks

Check out the incredible speaker line-up to see who will be joining Charles.

Download The Latest Agenda

Employees of The Future: Overcoming Talent Recruitment, Engagement and Retention Challenges

Friday, April 24th, 2020


10:20 AM Keynote Workforce as a Service- Creating a Labor Cost Reductions and Improving Employee Engagement

Our services labor models continue to evolve.  The combination of a multigenerational workforce, increasing pressure to lower cost, employee retention difficulties and the ever accelerating pace of change require a dynamic approach to staffing in support of services.  Many companies have come to realize Workforce as a Service (WaaS) and Hybrid Labor Models are an essential part of the GigE economy, but not all fully understand the myriad ways they can address these industry pressures.  Workforce as a Service is not just your father’s staff augment support, it is a powerful tool that can lower labor costs, improve service and drive employee engagement and retention.  In this session we will look at the following:

-Brief overview of WaaS basics
-Net financial benefits of WaaS
-Using WaaS to improve Employee Engagement and Retention
-Common mistakes to avoid when deploying WaaS