Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Charles Hughes, Chief Operating Officer at High Wire Networks
High Wire Networks Logo

Charles Hughes


Chief Operating Officer
High Wire Networks

Check out the incredible speaker line-up to see who will be joining Charles.

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Employees of The Future: Overcoming Talent Recruitment, Engagement and Retention Challenges

Friday, October 2nd, 2020


8:45 AM Keynote Workforce as a Service- Creating a Labor Cost Reductions and Improving Employee Engagement

Our services labor models continue to evolve. The combination of a multigenerational workforce, increasing pressure to lower cost, employee retention difficulties and the ever accelerating pace of change require a dynamic approach to staffing in support of services. Many companies have come to realize Workforce as a Service (WaaS) and Hybrid Labor Models are an essential part of the GigE economy, but not all fully understand the myriad ways they can address these industry pressures. Workforce as a Service is not just your father’s staff augment support, it is a powerful tool that can lower labor costs, improve service and drive employee engagement and retention. In this session we will look at the following:


-Brief overview of WaaS basics

-Net financial benefits of WaaS

-Using WaaS to improve Employee Engagement and Retention

-Common mistakes to avoid when deploying WaaS