Charles Hughes | Field Service Next West

Tuesday, April 7, 2026

2:40 PM Track A: Workshop: Making Timely, High-Quality Decisions: Moving Past Perfection to Lead with Clarity and Speed

In service, delays in decision-making ripple through teams, customers, and the bottom line. Yet the pressure to make “the perfect call” often leads to hesitation, second-guessing, and lost time. During this interactive session, Charles Hughes, VP, Field Services for Telaid Industries will give leaders a disciplined, repeatable process for making timely, high-quality decisions. Participants will walk through real-world service scenarios, practicing a simple yet powerful framework that separates “good” from “bad” decisions, not by outcome, but by process. Learn how to define problems clearly, timebox your decisions, engage the right stakeholders fast, and move forward confidently while minimizing risk.

Find out how to:

Use a simple, repeatable, seven-step process to clarify problems, gather critical input, assess trade-offs, and act decisively
Understand what “good,” “correct,” and “bad” really mean, shifting the focus from perfect outcomes to strong process and timely execution
Balance speed and quality by timeboxing decisions and managing the risk of delay in high-pressure service environments
Create accountability and learning groups by documenting, communicating, and reviewing decisions to build trust and continuous improvement
Lead with confidence under uncertainty by equipping yourself to make clear calls even when information is incomplete, and know how to quickly pivot when evidence changes