Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Chris Kim, Vice President, Customer Care at Samsung Electronics America, Inc.
Samsung Electronics America, Inc. Logo

Chris Kim


Vice President, Customer Care
Samsung Electronics America, Inc.

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


8:35 AM Panel: Revenue Growth Opportunities: Finding Untapped Goldmines in Aftermarket Services

Doing more with less is the new norm for the field service industry, but with the transition to the latest technology and outcomes-based service models the possibilities to evolve as a service business and deliver better customer experience are endless. 

Our expert speakers from ABB, a Fortune Global 500 pioneer  in robotics, power, heavy electrical equipment, and automation, DISH Network, one of the biggest U.S. direct-broadcast satellite television providers, and Samsung, a global manufacturer of consumer electronics, will benchmark their service strategies, recent successes and lessons learned and will weigh in opportunities the future holds for their respective businesses and service-reliant industries overall:

-Moving to the outcomes-based service, and why it is a win-win for all industry stakeholders
-Shifting from the cost-center perception and demonstrating the true value of service
-Investing in your customer success to maximize your service revenue in the long run
-Tech investments that help you upgrade your processes and infrastructure to deliver better quality service to the customer