What if rewarding your technicians for performance could simultaneously boost retention, customer satisfaction, and profitability? By creating a pay-for-performance program tied directly to quality outcomes and efficiency, NCR Atleos aligned technician goals with customer satisfaction and business profitability. Through clear KPIs, transparent dashboards, and incentives for both technical and soft skills, the program drove higher productivity, accelerated technician readiness, and fostered a culture of continuous improvement. David Cardenas, Vice President, Americas Field Services will discuss how the organization achieved stronger retention, balanced headcount, and improved margins, all while delivering faster service and a better customer experience. Hear lessons learned, including:

• Improving technician retention of top talent with performance-based pay that rewards quality and achievement
• Driving higher productivity by incentivizing efficiency and quality, balancing headcount while maximizing output
• Empowering technicians with visibility through dashboards that provide performance insights against peers and across territories
• Enhancing customer satisfaction with reduced onsite time and faster resolutions to improve service availability and customer trust
• Increasing profitability and lowering operating income costs through efficiency gains