Deep-Dive Workshop Day: Mastering the Art of Field Service
Tuesday, April 21st, 2020
Ed Mor drives the Global Service Organization and strategic objectives within the semiconductor market for Thermo Fisher Scientific, the world leader in electron microscopes and Nano technology serving multiple markets including industry (semiconductor, data storage), materials, research, natural resources and life sciences.
Ed's long history with Thermo Fisher Scientific (fomerly FEI) stretches more than 16 years where he has developed and managed service operations in all markets and all regions globally.
After Joining FEI from Physical Electronics he developed the site manager concept in support of one of FEI's largest customers. Ed then transitioned to Europe to proliferate this concept at other strategic customers and transferred from a technical contributor role to service operations management. He was chartered to create a Centralized Europe Electronics Service Organization. Over the course of his time in Europe, Ed refined this organization and grew his service business in exceeding his business objectives. He then moved onward to North America where he drove the same concept of high customer support operations while maximizing efficiency.
Ed’s workshop will focus on making global connectivity and cooperation with customers a reality. Key takeaways include:
-Securing a higher return on your technology investments
-Typical mistakes to avoid when digitizing your service operations
-Seizing opportunities and securing your competitive edge through digital