Edwin Pahk

SVP Presales & Customer Success Aquant

Edwin Pahk is the Senior Vice President of Presales & Customer Success at Aquant, bringing over a decade of expertise in sales and product marketing within the tech industry. With a distinguished background in leadership positions at Salesforce and ClickSoftware, Edwin specializes in deploying and scaling AI solutions across enterprise organizations, ensuring their successful adoption and impact.

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

10:10 AM PARTNER KEYNOTE/FIRESIDE CHAT: The Human Side of AI – How Waters and Aquant Are Transforming Field Service

Join Aquant and Waters Corporation for a behind-the-scenes look at what it really takes to embed AI into the DNA of a service organization. In this keynote, we’ll unveil two powerful innovations — Aquant’s Voice Agent and Offline AI — designed to amplify every technician’s capabilities and preserve tribal knowledge in the field.

You’ll also hear directly from Sara Smith, Service AI Program Owner at Waters, as she shares the creative, human-first strategies that made AI adoption not only successful, but fun.

From Star Wars-themed training quests to dedicated AI leadership roles, this is the real-world blueprint for transforming service from the inside out.

Walk away with:

A first look at Aquant’s Voice AI and Offline AI agents in action
Proven strategies to engage frontline teams and overcome resistance
A vision for what AI-powered service teams can achieve—no matter where they are

Check out the incredible speaker line-up to see who will be joining Edwin.

Download The Latest Agenda