Field Service Virtual Event

September 30 - October 02, 2020

Online

10:30am - 6pm ET

Edwin Pahk, VP of Product Marketing and Business Development at Aquant
Aquant Logo

Edwin Pahk


VP of Product Marketing and Business Development
Aquant

Check out the incredible speaker line-up to see who will be joining Edwin.

Download The Latest Agenda

Wednesday, September 30, 2020: DEEP-DIVE WORKSHOP DAY: FIELD SERVICE IN THE ERA OF COVID-19

Wednesday, September 30th, 2020


12:25 PM Keynote: Benchmarking Service KPIs: How Does Your Workforce Measure Up?

If your entire team performed more like your service heroes — the top 25% of your workforce — you’d save thousands of truck rolls, reduce service costs, have more engaged employees, and happier customers. To develop the dream team, you first need to:

  • Accurately assess your service KPIs
  • Understand the performance gap between your heroes and challengers 

This session will reveal the results of Aquant’s service KPIs benchmarks report, a deep dive into the state of service performance through actual service data, not as seen through rose-colored safety goggles. 

Learn how service organizations are leveraging actionable intelligence from AI to get the whole team performing more like the top 25%. 

Plus, learn how leading companies like BD get strategic about service measurement and AI adoption.

Thursday, October 1, 2020: ACCELERATING THE DIGITIZATION OF FIELD SERVICE IN RESPONSE TO THE PANDEMIC

Thursday, October 1st, 2020


1:45 PM Technology Innovation & Investment Meetups (Roundtable discussions - choose one)

Small Group Networking: Are you looking to invest in a new technology and are not sure how to tick all the boxes? We are happy to help! Field Service Technology Innovation and Investment Meetups are focused on technologies that our audience said were on their top priorities list – they will run in a roundtable format and will give you a perfect opportunity to meet with innovative solution providers whose products match your company’s needs! Key technologies include:


1. Knowledge Management

  • Josh Russell, Group Product Manager, Mize


2. Lifting Service Workforce Performance with AI 

  • Edwin Pahk, VP of Product Marketing and Business Development, Aquant


3. Workflow Modernization with AR & IT Optimization using Dell Rugged Device

  • David Plourde, Consultant, Rugged Strategic Alliances, Dell Technologies


4. AR, VR, Wearables, and Remote Assistance Apps

  • Sarah Nicastro, Director of IFS Service Management and Field Service Evangelist, IFS 


5. Field Service Management Systems and Scheduling Engines

  • Susie Turk, Senior Director, Solution Engineering, Salesforce 


6. Parts Logistics and Forward Stocking Locations

  • Steve Syverson, VP, Business Services, Warehouse Anywhere


7. Augmenting Service Results with Remote Support

  • Sumair Dutta, Senior Director of Digital Transformation, ServiceMax