In a world where one missing part can halt an entire operation, proactive insight becomes a competitive edge. Hear from a service leader who will discuss how his organization transformed spare-parts management from a reactive, high-stakes challenge into a proactive, data-driven capability that improves customer outcomes and operational efficiency. By introducing standardized scoring, quality measurement, and easy-to-use self-service tools, the initiative created a shared language between customers, sales teams, and support engineers, turning spare-parts conversations from cost concerns into quality improvement opportunities. Hear how the program empowers customers to analyze their own data, strengthen accuracy across equipment lifecycles, and more, including:

• Implementing a standardized scoring model that aligns expectations between customers, sales and support teams
• Identifying gaps in part numbers, aging records and lifecycle information across lengthy product lifespans to enhance data accuracy
• Converting complex parts data into tailored, actionable insights through integrated reports
• Standardizing processes leaving room for regional customization to ensure consistency and global scalability