Jon Kent

Director, Field Service Transformation USIC

Jon Kent is a seasoned technology leader with over two decades of experience driving innovation across IoT, AI, and SaaS platforms. His work spans industries including telecommunications, automotive, heavy equipment, and public utilities, where he has led transformative initiatives that enhance operational efficiency, customer engagement, and revenue growth. A key focus of Jon’s career has been empowering field service teams through the deployment of cutting-edge technologies—enabling smarter workflows, predictive maintenance, and real-time decision-making. He has held leadership roles at organizations like Tavant, Yanmar, Cox Communications, and now with USIC, spearheading global digital transformation strategies. With a collaborative leadership style and a passion for aligning technology with business goals, Jon continues to shape the future of intelligent operations and connected field service.