Jon Kent

Director, Field Service Transformation USIC

Jon Kent is a seasoned technology leader with over two decades of experience driving innovation across IoT, AI, and SaaS platforms. His work spans industries including telecommunications, automotive, heavy equipment, and public utilities, where he has led transformative initiatives that enhance operational efficiency, customer engagement, and revenue growth. A key focus of Jon’s career has been empowering field service teams through the deployment of cutting-edge technologies—enabling smarter workflows, predictive maintenance, and real-time decision-making. He has held leadership roles at organizations like Tavant, Yanmar, Cox Communications, and now with USIC, spearheading global digital transformation strategies. With a collaborative leadership style and a passion for aligning technology with business goals, Jon continues to shape the future of intelligent operations and connected field service.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

11:30 AM MASTERMIND TOPICAL DISCUSSION: Attracting Gen Z to the Service Trades, But How?

While TikTok and other social media platforms can help reach Gen Z, what’s the right messaging to get them to consider service as a career? What other methods are you using to attract this important cohort of the future? Part of the discussion will include Q&A with a Gen Z engineering student, Nate Dodge, who is exploring his career options.

Table 1 Facilitator - Andy Kaszyucki, Senior Director, Network & Field Operations, Northwestel

Table 2 Facilitator - George Roberts-Smith, Group CEO, MCTF

Table 3 Facilitator – Dave Hartley, VP Customer Care, Translogic, a SwissLog Healthcare company

Table 4 Facilitator - Jon Kent, Director, Field Service Transformation, USIC

Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda