Jon Kent | Field Service Next West

Jon Kent

Jon Kent

Director, Field Service Transformation USIC
Jon Kent
With over 20 years of leadership in technology product management, IoT innovation, and operational excellence, I bring a proven track record of delivering strategic solutions that drive efficiency, scalability, and revenue growth. My expertise spans multiple industries, including telecommunications, automotive, and heavy equipment manufacturing, where I have successfully managed complex global projects, optimized operations, and led cross-functional teams to achieve transformative results. As a seasoned professional, I specialize in leveraging advanced technologies such as IoT, AI, and SaaS platforms to empower businesses with actionable insights and enhanced customer experiences. My leadership style is rooted in collaboration, strategic planning, and a relentless focus on achieving measurable outcomes. Throughout my career, I have worked with industry-leading organizations, spearheading initiatives that reduced costs, improved service delivery, and enabled predictive maintenance through data-driven solutions. I thrive on identifying opportunities to innovate, aligning technology with business objectives, and fostering partnerships that deliver long-term value. Concentrated on enhancing digital transformation efforts and building agile frameworks, I am committed to advancing operational excellence and shaping the future of technology-driven industries.

Wednesday, April 8, 2026

2:45 PM Track A: Panel: Getting Started with AI in Field Service (Even If You're Risk-Averse)

From automating dispatch to enabling predictive maintenance, AI is making waves in field service, yet for many organizations, the path forward is unclear. In this practical discussion, service leaders who’ve taken the leap will share how to start small, scale responsibly, and ensure AI implementations are effective, secure, and trusted. Panelists will kick off the panel sharing one low-risk high impact AI use case they recommend as a starting point, highlighting what they did, how they pitched it and early results. Additional discussion topics include:

  • Making the case to leadership by framing AI adoption in terms of business outcomes, customer benefit, and operational efficiency to gain executive buy-in and resourcing
  • Managing risk and IP concerns by protecting proprietary knowledge and mitigating AI risk in highly technical environments
  • Practical strategies for launching pilot programs on a budget and focusing on targeted use cases like knowledge retrieval, ticket routing, or predictive diagnostics
  • Measuring success to assess value from early efforts, tracking adoption, accuracy, and time savings to justify continued investment 

Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda