As customers demand longer-lasting equipment, sustainable operations, and uninterrupted uptime, service organizations are under pressure to design supply chains that support the full asset lifecycle, from warranty coverage to long-term maintenance. Hear from a services supply chain leader who will discuss how a service-first supply chain strategy integrates sustainable design, backward compatibility, and advanced connectivity to maximize asset life and profitability. With equipment capable of providing real-time insights, service organizations can predict failures, prevent disruptions, and understand exactly how systems are used across diverse geographies and customer environments. When sustainability and compatibility are engineered from the start, and equipment can be upgraded instead of replaced, customers benefit from extended lifecycle performance, reduced long-term costs, and a service model that supports both resilience and environmental responsibility. Hear lessons learned, including:

• Designing for reuse, repairability, and long-term support that creates a more stable, less wasteful supply chain that strengthens operational resilience
• Lowering total cost of ownership through smart design that ensures durability, serviceability and cost efficiency
• Proactive lifecycle planning that anticipates long-term needs and creates predictable, profitable maintenance paths that enhance trust and strengthen customer loyalty
• Collaborating with developers to build new components with sustainability embedded in focus, future proofing compatibility to protect customer investments 

Despite supply chains stabilizing post-pandemic, shifting trade policies and materials shortages are keeping service organizations on their toes, managing constant uncertainty is the new norm. The question is no longer how to prevent chaos, but how to adapt to it. This panel brings together OEMs and third-party service providers to discuss how they are building flexibility into their parts and repair strategies to minimize downtime, reduce waste and ensure continuity. Learn how to make smarter decisions about what to stock, when to rebuild, and how to use digital tools to turn unpredictability into a manageable variable.

Panelists will discuss how to:

• Build agility into your parts and repair strategies to minimize the impact of disruptions
• Balance rebuilding or refurbishing older equipment with stocking new parts to maintain uptime
• Use predictive tools to anticipate needs and avoid overstocking or shortages
• Strengthen cross-functional collaboration to keep service teams aligned when supply chains aren’t