Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Comcast Logo

Keith Ladson


Senior Director of Field Technical Operations
Comcast

Check out the incredible speaker line-up to see who will be joining Keith.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, April 22nd, 2020


2:40 PM Panel: Best Practices in Customer Retention

Our expert panelists will share best practices in securing new accounts and ensuring contract renewals. Key takeaways include:

- Understanding your customers’ true needs and getting a holistic view of their existing infrastructure
- Ensuring that your product and service offerings are optimized to yield maximum ROI for your customer
- Practices around measuring customer success and satisfaction
- Developing a system of metrics and KPIs that accurately reflect customer satisfaction rates and can serve as the foundation for data-driven strategy adjustments and continuous improvement