Field Service USA 2018

April 17 - 20, 2018

JW Marriott Palm Desert Resort & Spa, CA


Lubor Ptacek

Vice President, Product Marketing
ServiceMax from GE Digital

Lubor leads the Product Marketing function at ServiceMax, from GE Digital, with a broad range of responsibilities ranging from messaging and customer value propositions to product launches and analyst relations.

Prior to joining ServiceMax in February 2016, Lubor led corporate-wide product marketing at OpenText, the leader in enterprise information management. Before OpenText, he worked at EMC, Documentum, Vignette, and Novell. From 2010-2015, he served on the Board of Directors for the Association for Intelligent Information Management (AIIM).

Lubor holds a computer science degree from Technical University Ilmenau in Germany and has an MBA from Santa Clara University in California. He lives and works in the San Francisco Bay Area.

12:20 PM Technology Toolbox Talks

Choose 2, 30 minutes each. 17 total

Interactive small-group roundtable discussions. Pick the topics that will give you the most impactful tools to hit your 2018 goals. Through facilitated discussion you’ll tap into the collective expertise of 10 – 12 of your executive peers. Be in charge of what you learn and ask the questions you want answered.

#1 Decoding The Service Chain: Mastering Every Stage Of Service Delivery
Steve Smith, Vice President, Strategic Industries, ClickSoftware

#2 Transitioning From Reactive To Proactive Maintenance
Lubor Ptacek, Vice President, Product Marketing, ServiceMax from GE Digital

#3 Lessons Learned Around The Enterprise Deployment Of Augmented Reality
Scott Sobera, Senior Vice President, Sales, Help Lightning

#4 Digital Transformation For The Modern Manufacturer
Peter Bertell, National Business Development Director MFG/HiTech, PowerObjects, an HCL Company

#5 Orchestrating Field Service To Optimize Customer Experience
Joachim Raber, Director, Global Service, Ametek EDAX
Andrew Thomas, Product Manager, Field Service Management, Mize

#6 Managing Talent Loss – Unique Ways Field Service Organizations Are Transforming Their Workforce
Jeff Bonnell, Vice President, Industry Solutions, Coresystems Software USA

#7 Developing The Next Generation For Field Technicians
Michael Mendoza, Field Service Practice Lead, Hitachi Solutions America
Ted Steffner, Director, Business Development, Hitachi Solutions America
Ben Vollmer, Global Field Service Lead, Microsoft

#8 Maximizing Field Technician Productivity Through Improved Pick-Up/Drop-Off Locations
David O’Leary, Vice President, Service Parts Logistics & Returns, UPS

#9 Solving Tomorrow’s Field Service Challenges With IoT Device Management Today
Amanda Lowe, Director, Product Marketing, Wind River

#10 ROI Analysis Of Knowledge Management Efforts
Jonathan Ralphs, Founder and CEO, Infomill

#11 Don't Create A Pilot Without A Plan: How To Measure ROI And Success In Early Field Service Deployments With Augmented Reality 
Cody White, Director, Customer Success, Atheer
Chris Murdock, Director, Business Development, Atheer

#12 Increasing First Time Fix And Productivity With Optimized Trunk And Field Inventory
Mike Ross, Director, Product Strategy, Baxter Planning Systems

#13 Meeting Increasing Customer Expectations For Asset Uptime Service Delivery
Jeff Coleman, President, National Accounts, Comfort Systems
Roger O’Connor, Vice President, Product Support, Gosiger
Ivan Moore, Chief Operating Officer, Jolt Consulting Group

#14 Is The Field Services Industry In Need Of Consolidation?
Steve Salmon, Senior Vice President, Wholesale Service, CompuCom

#15 Five Ways To Tell If You’re Ready For Connected Field Service
Greg Kerns, Solution Architect, Microsoft Americas

Check out the incredible speaker line-up to see who will be joining Lubor.

Download The Latest Agenda