Maor Vered is the founder of MV – Service & Consulting, an advisory practice helping organizations modernize field operations and customer success. He also serves as Global Service Director at IMS Services, a company providing maintenance and support for injection molding systems to customers worldwide. With over 15 years of global leadership experience at companies such as SolarEdge, Husky, and Motorola, Maor blends deep technical expertise with a strong track record in service transformation, predictive model implementation, and cross-functional alignment. He holds an MBA in Global Management & Business Consulting and specializes in enabling scalable, data-driven service models that deliver measurable business impact.
Tuesday, April 7, 2026
1:35 PM Track C: Case Study: Monetizing Service Avoidance: Turning Proactive, Predictive, and Self-Service Models into Revenue
Traditional service models focus on fixing what’s broken, but what if avoiding the problem altogether became the most profitable strategy? This case study explores how forward-thinking service organizations are transforming “service avoidance” into a powerful revenue stream. By leveraging predictive analytics, proactive maintenance, and self-service capabilities, companies are not only reducing downtime and costs but also creating new value propositions customers are willing to pay for.
- Find out how to reshape your service model to drive profitability, including:
- Discovering new revenue streams by rethinking how proactive and predictive service can drive customer value
- Leveraging proven frameworks for building monetizable self-service and remote support offerings
- Understanding the cultural and operational shifts required to position “service avoidance” as a growth strategy
- Implementing proven methods that reduce service visits with stronger customer relationships and profitability
Check out the incredible speaker line-up to see who will be joining Maor.
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