Traditional service models focus on fixing what’s broken, but what if avoiding the problem altogether became the most profitable strategy? This case study explores how forward-thinking service organizations are transforming “service avoidance” into a powerful revenue stream. By leveraging predictive analytics, proactive maintenance, and self-service capabilities, companies are not only reducing downtime and costs but also creating new value propositions customers are willing to pay for.

• Find out how to reshape your service model to drive profitability, including:
• Discovering new revenue streams by rethinking how proactive and predictive service can drive customer value
• Leveraging proven frameworks for building monetizable self-service and remote support offerings
• Understanding the cultural and operational shifts required to position “service avoidance” as a growth strategy
• Implementing proven methods that reduce service visits with stronger customer relationships and profitability 

As service organizations undergo massive transformation fueled by AI adoption, mergers and acquisitions, and evolving customer demands, organizational development has become a critical success factor. Join this interactive, facilitated conversation to explore how service organizations are rethinking their structures, aligning central and local operations, and building the flexibility required to adapt without losing efficiency or focus.

Room Leader - Laurie Battaglia, CEO, Aligned at Work® 

Table 1 Facilitator

Ken Marsh, Manager, National Service, Marmon Foodservice Technologies

Table 2 Facilitator

Jayda Nance, AI Accelerators Program Owner, IBM

Table 3 Facilitator

Maor Vered, Global Service Director, IMS Services