Traditional service models focus on fixing what’s broken, but what if avoiding the problem altogether became the most profitable strategy? This case study explores how forward-thinking service organizations are transforming “service avoidance” into a powerful revenue stream. By leveraging predictive analytics, proactive maintenance, and self-service capabilities, companies are not only reducing downtime and costs but also creating new value propositions customers are willing to pay for.

• Find out how to reshape your service model to drive profitability, including:
• Discovering new revenue streams by rethinking how proactive and predictive service can drive customer value
• Leveraging proven frameworks for building monetizable self-service and remote support offerings
• Understanding the cultural and operational shifts required to position “service avoidance” as a growth strategy
• Implementing proven methods that reduce service visits with stronger customer relationships and profitability