Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue
Wednesday, April 22nd, 2020
Mark Heiny has spent his entire career with ABB, a $27.7 billion multinational corporation and a global Fortune 500 company, operating mainly in robotics, power, heavy electrical equipment, and automation technology. Prior to taking over ABB’s medium voltage business in North America as the Vice President and General Manager of Service, Mark held executive-level roles at ABB Mexico, where he gained hands-on experience and knowledge of manufacturing, engineering, marketing, sales and finance.
In this keynote, Mark brings 30+ years of industry experience, sharing real-life examples of ABB's ongoing data mining programs and offering step-by-step guidance on how to shift from a reactive to a proactive service model. Key takeaway’s from Mark’s talk include:
- Optimize your data analytics systems to gain control over the customer data you are collecting
- Transform customer data into actionable insights
- Enhance your service delivery through intelligent, data-driven decision-making
- Leverage mobile apps for customer data collection and analysis