Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Mark Heiny, Vice President and General Manager, Service at ABB Ltd.
ABB Ltd. Logo

Mark Heiny


Vice President and General Manager, Service
ABB Ltd.

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, April 22nd, 2020


9:00 AM Keynote: Leveraging Data Mining to Create Proactive Service Approach on Your Installed Base of Customers

Mark Heiny has over 25 years of experience in electrical power distribution and service. In his role as the Vice President and General Manager of Service, he manages ABB’s medium voltage business in North America, and over the last few years, his group has put a lot of time and effort into collecting and analyzing customer data with an end goal of developing proactive service programs. 

In this keynote, Mark will walk you through the process and benefits of data mining and will share practical recommendations on how to shift from reactive to proactive model:

-Optimizing your data analytics systems to gain control over the customer data you are collecting
-Transforming customer data into actionable insights 
-Enhancing your service delivery through intelligent, data-driven decision-making
-Leveraging mobile apps for customer data collection and analysis