Field Service Palm Springs 2025

April 22 - 24, 2025

JW Marriott Desert Springs, Palm Springs, CA

Matthew Rust

Director, Field Service (Northeast) Eppendorf

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

2:20 PM PANEL: Using Data to Get to More Predictive and Proactive Service

Field service organizations are increasingly turning to data-driven strategies to stay ahead of the curve. This panel session brings together industry leaders and data experts to explore how companies can harness the power of data to transform their service operations from reactive to predictive and proactive.

Attendees will gain insights into:

  • Best practices for transitioning from reactive to predictive service models
  • Technologies and tools that enable advanced data analytics in field service
  • Techniques for turning data insights into actionable service strategies
  • Methods for measuring the impact of predictive and proactive service on customer satisfaction and operational efficiency
  • Strategies for upskilling teams to effectively use data in their daily operations

Join us for an enlightening discussion that will equip you with the knowledge and strategies needed to leverage data for more predictive and proactive service.

Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda