Michael Gonzalez

(One 40-minute session)

Table #1 - Prioritizing Agents for Field Service Teams – Moderated by Michael Gonazlez, VP, Product Management, Salesforce; and Chris Battles, SVP, Product Management, Field Service, Salesforce 

Table #2

Table #3 

Table #4 

Table #5

OTHER POSSIBLE TOPICS 

Accelerating Tech Adoption: How to Make Digital Tools Sticky for End-Users 

Service System Rollouts: How to Execute Faster and Make them Less Painful 

Self-Scheduling and Auto Scheduling: Getting the Right Tech With the Right Skills to the Right Customer 

Using an E-Commerce Platform to Make Your Service Parts Management More Efficient and Cost Effective 

Diagnosing and Fixing the Right Problem … Not the Problem You Think Customers Have   

Proactive Service Strategies: Anticipating Needs in a Data-Driven World 

Technician Utilization: Metrics and Steps to Ensure Proper Resourcing and Deployment 

Learning Management Systems: Why You Need One to Better Train and Upskill Your Team