Field Service

September 30 - October 02, 2020


11am – 6pm ET

Rob Brewster, CEO at GoFormz
GoFormz Logo

Rob Brewster


Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020

12:20 PM Technology Innovation and Investment Meetups

(choose one)

Small Group Networking: Are you looking to invest in a new technology and are not sure how to tick all the boxes? We are happy to help! Field Service Technology Innovation and Investment Meetups are focused on technologies that our audience said were on their top priorities list – they will run in a roundtable format and will give you a perfect opportunity to meet with innovative solution providers whose products are pre-validated and match your company’s needs! Key technologies include:

1. Remote connectivity, diagnostics and repair

  • Moe Somani, Vice President, Enterprise Solutions at Atheer, Inc.

2. Mobile device management and app development

  • Rob Brewster, CEO, GoFormz

3. Field service management systems and scheduling engines 

  • eLogic

4. Aftermarket and warranty services

  • Michael Blumberg, CMO, Mize

5. Customer relationship management, CX analysis

  • GoDeskless

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, October 1st, 2020

5:30 PM Beer-Tasting Toolbox Talks

Choose 2, 30 minutes each.

1. Bringing Your Customers into Your Support Organization

  • ServiceMax

2. Moving from the Dispatched to the Dedicated Onsite Support Model

  • David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers

3. Achieving Accuracy in Reporting for Data-Driven Decision Making 

  • Matt Rust, Head of Service Data Analytics and Reporting, Mettler-Toledo

4. Leaving Legacy Operations Behind and Navigating through Change

  • Brian Zenz, Area Operations Director, SBA Communications

5. Optimizing Knowledge Management for Field Service Teams

  • Michael Ahrens, Senior Director, Field Service Operations, Pure Storage

6. Adding Value to Service Contracts to Extend Customer Relationship

  • Nithin Skaria, Manager, Field Operations, Acuity Brands Lighting, Inc.

7. The Financial Side of Service: Profit, Breakeven, When to Reinvest

  • Aaron Chiang, Vice President and General Manager - Global Field Service, Cohu, Inc.

8. Achieving the Goal of Customer-Centric Field Service 

  • Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth

9. Applying Augmented Reality (AR) in Field Services

  • Ravi Advani, Director – Field Services Solutions, Digital Workplace Services Unisys

10. Mobile Enablement and Automation in the Energy/Utilities Field Service

  • Diana Bricknell, Director, Electric Transmission Operations, Pacific Gas & Electric Company
  • Steven Dingler, Director, Customer Operations, Georgia Power Company

11. Capitalizing on Outcomes-Based Solutions

  • Andy Wight, Director, Service Product Portfolio, AB SCIEX