Field Service Palm Springs 2020
April 21 - 24, 2020
JW Marriott Palm Desert Resort & Spa, CA
Robert Hooper
Utah Business Development Manager
ETC Group, LLC
Check out the incredible speaker line-up to see who will be joining Robert.
Download The Latest AgendaCustomer Advocacy: Putting Customers at the Heart of Your Business
Thursday, April 23rd, 2020
12:20 PM Panel: The Crucial Role of Field Service: Helping Customers Connect with Your Brand
For decades, the role of service on overall customer experience and perception of the brand has been shifting. Servitization has ‘gained a lot of muscle’ to become a widely applicable principle for many leading organizations. Many consider service to be a focal point that outweighs any other aspect of a purchasing experience and customer loyalty, regardless of the industry you are in.
Our expert panelists weigh in the role of service in creating positive customer experiences, and what you can do today to excel at securing new customers and contract renewals. Key takeaways include:
-Exploring the true impact of service and support on your customer interactions
-Elevating the role of field service to the next level, securing a companywide recognition and support
-Improving your communication with customers
-Positioning your brand and products in the best light through field service
