Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Robert Hooper, Utah Business Development Manager at ETC Group, LLC
ETC Group, LLC Logo

Robert Hooper


Utah Business Development Manager
ETC Group, LLC

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, October 1st, 2020


12:50 PM Panel: The Crucial Role of Field Service: Helping Customers Connect with Your Brand

For decades, the role of service on overall customer experience and perception of the brand has been shifting. Servitization has ‘gained a lot of muscle’ to become a widely applicable principle for many leading organizations. Many consider service to be a focal point that outweighs any other aspect of a purchasing experience and customer loyalty, regardless of the industry you are in.


Our expert panelists weigh in the role of service in creating positive customer experiences, and what you can do today to excel at securing new customers and contract renewals. Key takeaways include: 


-Exploring the true impact of service and support on your customer interactions 

-Elevating the role of field service to the next level, securing a companywide recognition and support

-Improving your communication with customers

-Positioning your brand and products in the best light through field service