Sara Smith

Organizations face critical decisions when it comes to technology investments. This panel session brings together industry leaders to explore strategies for maximizing return on investment and accelerating speed to value, regardless of whether you choose to build custom solutions, buy off-the-shelf products, or adopt a hybrid approach.

Our panelists will share insights on:

• Evaluating the pros and cons of building vs. buying technology solutions
• Identifying opportunities to blend custom and off-the-shelf approaches for optimal results
• Strategies for rapid deployment and adoption of new technologies
• Overcoming common challenges in technology implementation and integration
• Measuring and demonstrating ROI from technology investments

Attendees will gain valuable perspectives on how to make informed decisions about technology investments and drive tangible business value in their field service operations. Whether you're considering a major technology overhaul or looking to optimize your existing systems, this session will provide actionable insights to help you accelerate your path to success.

Join us for an in-depth session where Sara Smith, Service AI Program Owner, will share how data-driven insights revolutionized service operations at Waters. In today’s data-driven world, organizations are inundated with vast amounts of information. But how do you sift through this data overload to find the critical insights that drive decision-making and operational efficiency? Whether you’re grappling with data quality issues, struggling to integrate disparate data sources, or looking to harness the full potential of your organizational data, this session will provide you with practical tips and proven strategies to find that elusive ‘needle’ in your data haystack.

Together, we'll explore:

• How to make the most out of your current data stash.
• Cleaning up and climbing up: Follow our easy steps to clean, collect, and leverage data to minimize downtime and skyrocket customer happiness.
• Discover how personalized AI can reveal hidden insights, keeping your team sharp and savvy—even as your veteran techs pass the torch.