Sara Smith

Service AI Program Owner Waters Corporation

Sara is a seasoned professional with a background in Forensic Toxicology, an MBA with a concentration in healthcare management, and 17 years of experience in the industry. Starting her career as a Forensic Scientist at Quest Diagnostics, Sara has seamlessly transitioned from a Field Service Engineer to various leadership positions within Waters’ service business, including the Director of Global Service Change Enablement. Today, Sara combines her diverse background and expertise in change management principles to drive strategic initiatives centered around AI for the Waters global service business.