April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
Sara is a seasoned professional with a background in Forensic Toxicology, an MBA with a concentration in healthcare management, and 17 years of experience in the industry. Starting her career as a Forensic Scientist at Quest Diagnostics, Sara has seamlessly transitioned from a Field Service Engineer to various leadership positions within Waters’ service business, including the Director of Global Service Change Enablement. Today, Sara combines her diverse background and expertise in change management principles to drive strategic initiatives centered around AI for the Waters global service business.
Organizations face critical decisions when it comes to technology investments. This panel session brings together industry leaders to explore strategies for maximizing return on investment and accelerating speed to value, regardless of whether you choose to build custom solutions, buy off-the-shelf products, or adopt a hybrid approach.
Our panelists will share insights on:
Attendees will gain valuable perspectives on how to make informed decisions about technology investments and drive tangible business value in their field service operations. Whether you're considering a major technology overhaul or looking to optimize your existing systems, this session will provide actionable insights to help you accelerate your path to success.
Join Aquant and Waters Corporation for a behind-the-scenes look at what it really takes to embed AI into the DNA of a service organization. In this keynote, we’ll unveil two powerful innovations — Aquant’s Voice Agent and Offline AI — designed to amplify every technician’s capabilities and preserve tribal knowledge in the field.
You’ll also hear directly from Sara Smith, Service AI Program Owner at Waters, as she shares the creative, human-first strategies that made AI adoption not only successful, but fun.
From Star Wars-themed training quests to dedicated AI leadership roles, this is the real-world blueprint for transforming service from the inside out.
Walk away with:
Check out the incredible speaker line-up to see who will be joining Sara.
Download The Latest Agenda