Sara Smith

Organizations face critical decisions when it comes to technology investments. This panel session brings together industry leaders to explore strategies for maximizing return on investment and accelerating speed to value, regardless of whether you choose to build custom solutions, buy off-the-shelf products, or adopt a hybrid approach.

Our panelists will share insights on:

• Evaluating the pros and cons of building vs. buying technology solutions
• Identifying opportunities to blend custom and off-the-shelf approaches for optimal results
• Strategies for rapid deployment and adoption of new technologies
• Overcoming common challenges in technology implementation and integration
• Measuring and demonstrating ROI from technology investments

Attendees will gain valuable perspectives on how to make informed decisions about technology investments and drive tangible business value in their field service operations. Whether you're considering a major technology overhaul or looking to optimize your existing systems, this session will provide actionable insights to help you accelerate your path to success.

Join Aquant and Waters Corporation for a behind-the-scenes look at what it really takes to embed AI into the DNA of a service organization. In this keynote, we’ll unveil two powerful innovations — Aquant’s Voice Agent and Offline AI — designed to amplify every technician’s capabilities and preserve tribal knowledge in the field.

You’ll also hear directly from Sara Smith, Service AI Program Owner at Waters, as she shares the creative, human-first strategies that made AI adoption not only successful, but fun.

From Star Wars-themed training quests to dedicated AI leadership roles, this is the real-world blueprint for transforming service from the inside out.

Walk away with:

• A first look at Aquant’s Voice AI and Offline AI agents in action
• Proven strategies to engage frontline teams and overcome resistance
• A vision for what AI-powered service teams can achieve—no matter where they are