Showkot Hassan

New Product Introduction, Programs and Quality Director Omron Corporation

Showkot Hassan is a technology leader with over 20 years of experience in robotics, automation, and global service operations across industries like digital tech, mobility, medical devices, and logistics. As Head of Global Service at Omron Robotics and Safety Technologies, he leads service and quality initiatives worldwide, focusing on innovation, efficiency, and customer satisfaction.

Showkot has launched over 50 robotics programs and developed advanced systems for predictive analytics and autonomous failure recognition. He is driving Omron’s shift to connected and remote service ecosystems—enabling remote diagnostics, live system monitoring, and data-driven service strategies that improve uptime and customer experience.

He holds an MBA in Project Management, a BSc in Computer Science & Engineering, and completed an Executive Leadership Program at the Wisconsin School of Business. His work reflects a deep commitment to smart service transformation, operational excellence, and building strong global teams.

Wednesday, April 8, 2026

12:10 PM Keynote: Unlocking the Power of Connected and Remote Solutions to Improve the Customer Experience

The shift from isolated IoT-enabled equipment to fully integrated, remotely accessible service ecosystems is transforming how organizations understand, diagnose, and support their assets in the field. Showkot Hassan, Global Head of Service for Omron Corporation has been leading automation initiatives for over 20 years. Showkot will explain how connected solutions are reshaping service delivery, from remote diagnostics and fixes to autonomous operations. Hear lessons learned from leading a global service team about the cultural shift required to deliver remote services while maintaining strong customer relationships and the technical components that drive the customer experience including:

Defining the cultural shift and bringing the customer along the journey of remote service
Enabling remote diagnosis, live system behavior monitoring, and remote fixes that reduce technician dispatch
Leveraging data coming off equipment as a service asset to monetize, analyze, and act on it to improve uptime, customer experience, and operational efficiency
Navigating the tension between IT security protocols and the need for open, remote access to systems in the field
Exploring the path to autonomous equipment, self-monitoring systems, and AI-enabled service decision-making

Check out the incredible speaker line-up to see who will be joining Showkot.

Download The Latest Agenda