Stephen Demanovich

VP Service Operations Albireo Energy

Steve Demanovich is the Vice President of Service Operations for Albireo Energy, a leading independent building controls and energy services provider recognized by customers for creating intelligent, high-performance buildings. In his role, Steve is responsible for working with all divisions of Albireo Energy to advance service growth strategies while establishing a world-class model of sales, account management, and operations, enabled by solid processes, systems, and tools. Prior to joining Albireo Energy, Steve held various roles in service operations, administration, project and program management, operational excellence, and continuous improvement at Trane, Ingersoll Rand, and KONE during his 24+ year career. Steve earned his bachelor’s degree from Florida Southern College and his MBA from the University of Central Florida and is a Lean Six Sigma Black Belt.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

10:00 AM PANEL: Personalization & Contextualization: Moving Toward More Customized (and Less Cookie-Cutter) Service Offerings

The era of one-size-fits-all service is over. Today's customers demand personalized experiences that address their specific needs and context. This dynamic panel discussion will explore how leading organizations are leveraging data and technology to deliver the right service, at the right time, to the right customer.

This session will delve into the practical applications of these key concepts, including:

Data-driven personalization: How to collect, analyze, and leverage customer data (including service history, product usage, and real-time data) to anticipate needs and tailor service interactions.
Contextual awareness: Understanding the customer's environment, industry, and specific situation to provide relevant and timely service solutions.
Technology enablement: Exploring the role of CRM, IoT, AI, and other technologies in enabling personalized and contextualized service delivery.
Impact on key metrics: Examining how personalization and contextualization can improve customer satisfaction, first-time fix rates, service efficiency, and revenue generation.

Our expert panel will share real-world examples, best practices, and actionable strategies for implementing personalized and contextualized service offerings. This session is a must-attend for field service leaders looking to elevate their customer experience and drive business growth.

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda