April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
AnswersAnywhere delivers installation, servicing and parts
knowledge to field service engineers when onsite with a customer. In many
companies, important knowledge is found in disparate documents, file formats,
part lists, exploded diagrams, databases and product images totaling hundreds
(or hundreds of thousands!) of pages. Additionally, the data is unintentionally
locked up in corporate silos that are nearly impossible for field technicians
to access onsite.
AnswersAnywhere Knowledge-as-a-Service unlocks corporate
silos to provide engineers with a “Single Source of Truth” containing knowledge
and parts catalogs, available online or offline on their mobile device. Our
knowledge experts publish your initial knowledge base within 90 days of project
launch, and then assume responsibility for optimizing and updating it
throughout the life of the contract. AnswersAnywhere integrates with leading
field service management platforms like ServiceMax for seamless parts ordering
and knowledge access. Over 50,000 field technicians worldwide depend on
AnswersAnywhere to increase first-time fix rates and ensure accurate parts
orders.