April 23 - 26, 2019
JW Marriott Palm Desert Resort & Spa, CA
Dezide is a customizable troubleshooting and knowledge management platform that has been optimizing service operations across industries for almost 20 years.
Large-scale service organizations populate the Dezide platform with detailed tribal expert troubleshooting knowledge and combine it with equipment data, real-time diagnostic data and back-end system’s information ensuring optimal troubleshooting efficiency.
This knowledge base is leveraged with Dezide's patented AI Guide Engine to enable all technical and customer service staff with expert-level service capabilities.
The browser-based cloud system supports all types of data presentation (graphic, photo, and video) for any user device (desktop, tablet, and smartphone). It delivers real-time, consistent, expert-level guided step-by-step troubleshooting instructions to service technicians and customer service representatives (in all languages) across the organization's global service network. Offline capabilities let users troubleshoot in disconnected environments too.
Dezide's clients are reporting over 50% reductions in equipment downtime and over 33% reductions in overall service handling time.
Reference customers incl. Hewlett Packard, Liebherr Mining Equipment, Vestas Wind Turbines, Atlas Copco AirPower, TDC Telecommunications Denmark